Salesforce Developer Customer Service

NAGA KHYATHI LEKHA MATURI

Sr. Salesforce Developer

E-Mail: **************@*****.***

Phone: +1-409-***-****

Linked IN: https://www.linkedin.com/in/khyathim1/

PROFESSIONAL SUMMARY:

Having 10+ Years of IT experience with 7+ years of strong experience in analysis, design, development, testing, and support enterprise-level salesforce applications using salesforce cloud solutions and 3+ years in custom development using Java/J2EE

Experience in administration, configuration, customization, and Integration (Soap API, Rest API, and Metadata API as Call in and call-out services), and Support of Salesforce CRM and Salesforce SFA applications.

Experience in modifying Visualforce pages to support the Lightning Experience and a good understanding of lightning mode and its features.

Worked with different clients to get authorized content for the requirement and then reach to customers.

Email Marketing through Salesforce Marketing Cloud, Building and maintaining emails using content tools and managing dashboards and leveraging analytics to optimize campaign results using Exact Target reporting.

Created Reports on Service Cloud, which was integrated, imported them on the Marketing Cloud using Connector and ran the Campaigns based on them.

Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.

Implemented Aura Lightning framework with applications, components, controllers, and stylesheets.

Worked on Visual Flows and Process Builder to automate workflow actions based on functional requirements.

Designed various webpages in Visual Force for functional needs and created Custom Controllers and Standard Controllers in Visual Force.

Implemented Apex Triggers, Apex Classes, and Wrapper Classes as per the custom business requirement.

Worked on Visualforce pages and have experience with CSS and JavaScript

Experience working across various SFDC implementations that are covering Sales Cloud, Service Cloud, and Apttus CPQ.

Experience in using source control Git, Copado & Blue canvas and used Visual studio code, and Eclipse IDE

Experience in XML, JavaScript, HTML, Eclipse, and SVN.

Having experience on support projects providing solutions to Level-1, Level-2, and Level-3 tickets

Worked on Soap API and Rest API to design and support web services platform.

Created the Validation Rules, Approval Process, and workflows for automated lead routing, lead escalation, and Email Alerts.

Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, HTML5 /DHTML, XHTML, jQuery, CSS3, and Ajax.

Worked on Web services using REST API exclusively on obtaining the needed information using the URL approach.

Having experience with REST methods such as Put, Get, Post, and Delete .

Having experience with partner WSDL, Enterprise WSDL, and Metadata API.

Experience in MuleSoft any point API platform on designing and implementing mule APIs.

Having experience in live support activities providing solutions to end users in a Production environment.

Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules.

Proficient in Configuration, Customization, and Programming with Apex API (Controllers & Triggers), Visual force Pages, and Visualforce Components using up-to-date technology & implementing new instances of Salesforce.

Defined assignment rules to route case requests to appropriate case support queues.

Implemented security and sharing rules at object, field, and record levels for users at different levels of organization created various profiles, and configured the permissions based on the organizational hierarchy.

Experience in customizing existing Visualforce to align with Salesforce’s new Lightning UI experience.

Experience working with Data Loader, import wizard, salesforce.com, and Sandbox environments.

Experience in working on Field lighting service (FSL) in the service cloud and sales cloud.

Deployed code using Copado to the next environments also used back promotion feature

Worked on CRM with good exposure to sales, service, and marketing modules of CRM and a good understanding of CRM user interface architecture.

Experienced in Conga Mail Merge, Conga Composer, and Conga Conductor and in creating Conga Template and Quick Merge Links.

Experienced in Conga documents and generation process followed by DocuSign integration.

Experience with all aspects of Salesforce.com customizations, data loading, integration using Jitterbit data loader and Apex Data Loader, and Web Services (Soap and Rest).

Experienced in all phases of Software development life cycle (SDLC), quality management systems, and project life cycle processes.

TECHNICAL SKILLS

Salesforce Technologies

SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Workflow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatics.

Languages

Apex, C/C++, Java, J2EE, HTML, XML, CSS.

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools

MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers

IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Platforms

UNIX and Windows (NT/2000/XP/Vista/7)

EDUCATION

Bachelors of Computer Science from Emerald’s College.

PROFESSIONAL EXPERIENCE:

Client: One America Financial, Indianapolis, Indiana. Dec 2023 – till now

Role: Sr. Salesforce Developer.

Responsibilities

Work with Marketing Cloud Connect, Data Stream, query writing, data extensions and AMP Script.

Worked with business process owners to understand their requirements for Salesforce Marketing Cloud application.

Used HTML, CSS, AMP Script and other technologies to build customized solutions that support critical business functions.

Created Master Slave Data Extension design for different customer selection of brand in each Data Extension.

Wrote customized AMP script to Optout using API calls from Dell Bhoomi and also wrote AMP script to track the logs.

Employed Data Loader to read, extract, and load data from CSV files.

Used field level security along with page layouts to manage access to certain fields.

Created Account, Data Extensions, Users, and Roles under Administration Settings.

Serve as Product Owner, engaging with Scrum team daily to ensure requirements are understood and that software being developed meets the business requirements.

Worked with business owners to understand their requirements for Salesforce Marketing Cloud application.

Create and manage features that can be turned into technical development stories for the analytics application development team

Monitored automations in Automation Studio and was responsible to enhance the system by implementing data retention methods.

Integrated external data sources and APIs using Omnis Studio's built-in connectors, enabling seamless data exchange with third-party systems.

Utilized Omni-Channel to optimize case routing and assignment, ensuring that customer inquiries are directed to the most appropriate agents or teams for faster resolution.

Implemented Process Builder and Flow Builder in OmniStudio to automate complex workflows and business processes, reducing manual intervention and minimizing errors.

Worked on data modeling and data architecture within OmniStudio, ensuring data integrity and consistency across different applications and modules.

Created Email Templates in Content Builder and was responsible for email tracking.

Used AMP Scripting to hide and display the modules based on the data availability.

Worked on Cloud Pages by passing query from email displaying the relevant content.

Coded mobile responsive emails, landing pages and digital ads from scratch, and stay up to date with emerging email marketing best practices.

Configured the Account, Business Units, and data filters, created new users, assigned appropriate roles, and configured security settings.

Closely interacted with Salesforce team to implement Data Retention policies for the business.

Helped in developing strategy and roadmaps for email marketing programs to drive acquisition, customer retention, customer growth, and demand generation to achieve quantifiable revenue goals.

Configured FTP accounts and used it for import and File transfer upload and tracking total number of emails sends and opens.

Responsible for email deployment, including campaign set-up, segmentation, targeting, QA and A/B testing, optimization. The Salesforce Developer will also troubleshoot, and support implemented Salesforce applications.

Monitored existing campaigns and provided reporting to ensure all campaigns are sending as planned.

Built and tested each email, verifying copy, layout, links, and dynamic content as well as assessing and addressing any spam risks.

Created one to one customer centric Journey Builder interaction and integrated with Sales Cloud to track report and manage customer lifecycle.

Environment: Saleforce.com platform, Salesforce Marketing Cloud Platform, (Exact target), Marketing cloud connector, Omni Studio, Custom Objects, Custom Tabs, Email Services, JavaScript, Postman, Soap UI HTML5, CSS3.

Client: University of California, Irvine. Jan 2023 – Dec 2023

Role: Sr. Salesforce Lightning Developer

Responsibilities

Gathered business requirements and performed configuration and customization to align with organizational needs.

Assisted in estimating and analyzing the migration from Salesforce Classic to Lightning, including the creation of custom objects and fields in the Lightning Experience.

Developed custom Lightning components to replace functionalities not supported in the standard Lightning framework.

Designed and implemented email templates and mail merge templates, facilitating automated communications for both standard and custom objects in the Lightning Experience.

Translated Email templates, visual force pages, and custom objects/fields using Custom labels and a translation workbench.

Involved in developing Salesforce Lightning applications using Lightning Web Components, Controllers, and Events and using custom CSS in the components.

Developed Lightning Component Framework and built Lightning web component using aura framework.

Built reusable UI/UX components with Lightning Web component framework.

Experience in using Copado for deploying the code from sandbox to production.

Experienced in implementing Lightning components, Visualforce pages, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots, and Dashboards to achieve complex business functionalities.

Implemented and configured Field Service Lightning (FSL), Lightning Flows.

Used Field Service Lightning (FSL) enables businesses to unite customers, connected devices, agents, dispatchers, and employees in the service field with one powerful service platform that delivers a seamless customer experience with field service.

Implemented Field Service Lightning (FSL) in Service Cloud and customize Field Service.

Maintenance of installed Managed Packages in Lightning using Apex.

Written Apex Triggers on Account contact and opportunity to automate business processes.

Written Apex Classes, Batch Classes, and Schedule classes according to the business requirement.

Written helper classes support for Apex Triggers.

Worked with SOQL, and SOSL queries with Governor Limitations to store and download the data from the Salesforce.com platform.

Integrated OmniStudio applications with external systems and data sources, leveraging Salesforce APIs and connectors to ensure data synchronization and accessibility.

Implemented role-based security and access controls within OmniStudio applications to protect sensitive data and comply with security and privacy regulations.

Conducted user training sessions and provided documentation to ensure that end-users can effectively utilize OmniStudio applications to maximize their productivity.

Collaborated with cross-functional teams to troubleshoot and resolve technical issues, ensuring the smooth operation of OmniStudio applications.

Developed Visualforce pages using standard controller, Custom controller, and extension controller.

Worked on Soap API and Rest API to design and support web services platform.

Developed the batch process to load data from the external system to salesforce.

Involved in Migrating Configuration, Data between two Salesforce production Organizations.

Worked on the MuleSoft Platform to create mule flows using different connectors and transformers.

Develop REST APIs using MuleSoft to connect the Salesforce Platform.

Created API services for data integration from the legacy system to SFDC using MuleSoft ESB (Community Edition)

Responsible to commit the MuleSoft code using the bitbucket repository.

Demonstrated experience in customizing APTTUS CPQ to meet specific business requirements, including product configuration, pricing rules, quote templates, and approval workflows.

Experience in building lightning components to enhance the APTTUS CPQ user interface and user experience.

Ability to troubleshoot and resolve issues related to APTTUS CPQ configuration and functionality.

Copado enabled faster, error-free releases with continuous integration and delivery (CI/CD) technologies.

Integrated Salesforce.com to back-office systems for bi-directional data exchange using Jitterbit Data Loader that automated information exchange to the back-office Oracle databases.

Used Jitterbit Data Loader service for loading the data into Salesforce Application using CSV files.

Created Conga documents and generation process.

Developed DocuSign integration for conga documents for E-signature.

Experienced in Agile Methodologies, and Scrum Software Development processes.

Environment: Apex, Visual force, Apex Classes, SOQL, Lightning Components, Field Service Lightning (FSL), Omni Studio, Apex triggers, Lightning, Visual force, MuleSoft, Pages, Batch Apex, Copado, Schedule Apex, SOAP, REST, Jitterbit, Conga, DocuSign Workflows, and Approvals

Client: Baker Hughes, Houston, Texas. Feb 2021 – Dec 2022

Role: Salesforce Developer

Responsibilities

Interacted with users to understand complex business requirements and documented the requirements.

Experienced in designing, developing, and data modeling of the application and ensured that they are within the Salesforce governor limits.

Created productive documents which will be used by the rest of the team to have a better understanding of the related system; Salesforce.com CRM.

Generated the quotation word document from Salesforce.com and used the feature of CPQ product.

Data migration and updates through the tool provided by Sales force.com and Copado tools.

Involved in end-to-end testing and configuration enhancement for the CPQ and CLM functionalities.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Experience in configuring price quotes (CPQ) with Apttus.

I configured product and pricing setup using CPQ/Product consoles, which include price ramps, Price Matrix, Price Rule sets, price list items, tiered pricing, and asset pricing.

Created CPQ process using Apttus CPQ and CL AppExchange tool in Quote.

Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address them.

Created technical design documents and functional design documents as per business requirements.

Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules.

Developed integrations to integrate data from Salesforce.com using SFDC APIs.

Used Copado for automated testing, continuous integration, and continuous deployment.

Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.

Implemented pick lists, dependent pick lists, lookup, master-detail relationships, validation, and formula fields to the custom objects.

Implemented Case Assignment Rules to direct the case to appropriate groups such as Stories and PCS Central Support.

Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.

Created and scheduled data synchronization tasks using Jitterbit to synchronize the data between Salesforce org and between Salesforce and other applications and databases.

Environment: Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Workflows, and Approvals, Data Warehousing, Case Management, Copado, Automation, Sandbox testing, Jitterbit, SalesForce.com Platform,

Client: Best Buy, Seattle Washington. Dec 2019 – Jan 2021

Role: Salesforce Developer.

Responsibilities

Worked closely with sales team and business analysts to perform detailed analysis of business and technical requirements and to design the solution by customizing various standard objects of Salesforce.com (SFDC).

Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.

Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Implemented Service cloud, Service console and configured Email-to-Case and enabled communities in cases.

Developed re-usable user interface components with the lightning component framework.

Involved in Salesforce customized reports and dashboards on real time.

Created layouts tailored to Business needs and partner programs by customizing portal layout, lead forms, data fields and tabs.

Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.

Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.

Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Experience in configuring price quote (CPQ) with Apttus.

Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.

Created CPQ process using Apttus CPQ and CL AppExchange tool in Quote.

Worked on lightning design system to create pixel perfect designs and applications.

Developed Unit test class for Apex class and worked for improving code coverage.

Integrated the REST API based Web Services and Informatica on Demand for extracting the data from external systems.

Developed SOQL and SOSL queries to get data from different related objects.

Used Visual Studio for writing business logic in Apex programming language.

Implemented the requirements on Salesforce.com platform and Visual Studio.

Environment: Salesforce.com, Apex, Lightning (components and controllers), Communities, Force.com, Visual Studio, REST API Web Services, Service Cloud, Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL, Windows.

Client: Old American, Inc. Dallas, TX, USA. Oct 2018 – Nov 2019

Role: Salesforce Developer.

Responsibilities

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Involved for creating the Validation Rules, Workflow rules, Approval Process and Process Builder.

Used Sales Cloud to get the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service and provides access to applications through the AppExchange.

Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.

Developed Web Service Callouts from Salesforce to External Applications using REST API.

Designed Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, Components, Visualforce Pages and Approval Process to suit the needs of the application.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Deployed changes between different environments and work on sandbox refresh process.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.

Created various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.

Designed and developed SFA based Application on Force.com platform in Salesforce.com environment with Apex programming language as backend and Visualforce Pages as user interface.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Thoroughly worked with consolidating code in GitHub for continuous integration.

Environment: Salesforce.com Platform, Force.com, Force.com, Apex classes and Controllers, Data Loader, WSDL, REST, SOQL, SOSL, Scrum, Sales Cloud, Custom objects, Custom fields, sandbox, Web Services, Oracle.

Client: Hyperlink Info Systems. Pune, India. Feb 2017 to Oct 2018

Role: Salesforce Admin/Developer.

Responsibilities

Administered and supported CRM application for 500 users in marketing, customer service and sales.

Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Managed Auto response rules if customers approached beyond the business hours.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Manage users, roles, public groups, organization wide settings, role hierarchies

Manage resetting passwords, modifying data and create ad-hoc reports

Manage data transfer and mapping between Salesforce.com and other applications

Customized various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Campaigns, Campaign Members, Cases, and Solutions.

Implemented Case Management Automation to track and solve customer issues by creating support process, record types, and assignment and escalation rules.

Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems. Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Developed Salesforce.com sites and customer portal for various organizational units and partners.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, SOQL, SOSL, Custom Objects, Custom Tabs, Windows

Client: InfoTech pvt Ltd, Hyderabad – India. Jan 2014 to Jan 2017

Role Java Developer

Responsibilities

Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.

Created SQL queries and Stored Procedures for CRUD (Create, Read, Update and Delete) operations on database.

Used Eclipse as IDE and Apache Tomcat as Application Server.

Testing and debugging project for proper functionality and documenting modules.

Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.

Actively participated in weekly and monthly status& business user meetings.

Involved in conducting meetings with Pfizer business users for understanding gaps in CTO applications.

Creating programs to use JMS and message queuing to process requests.

Involved in Development and Deployment of Stateless Session beans.

Generated deployment descriptors for EJBs using XML.

Developed GUI related changes using JSP, HTML and client validations using JavaScript.

Used JDBC to communicate with database.

Developed front-end form validations using JavaScript.

Used Application Assembly Tool for generating War and Ear files and for deployment to Application servers.

Also ported on Windows NT/IIS server with Servlet Exec 3.1 as JSP Engine.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse and Hibernate

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