Servicenow Developer at tata Consultancy Services

Suresh Kothamasu

EMAIL: ******************@*****.*** Mobile: +91-630*******

TECHNICAL SKILLS

• Tools : ServiceNow (ITSM)

• Web Technologies : HTML,CSS, JavaScript

• Operating systems : windows

PROFESSIONAL EXPERIENCE

ServiceNow Developer at Tata Consultancy Services Pvt. Ltd. Jan 2022-Present

• Having 3.1 years of experience into Service Now Administration and Development

• Experience on IT Service Management

• Experience on creation of Service Catalog, record producers, Order guide. Good knowledge on Flow designer to Automate the Business Process.

• Worked on Creating UI Policies, data Policies and UI Actions.

• Worked on Creating Reports, dashboards.

• Worked on Service level agreements.

• Experience in Creating Custom Tables and Applications.

• Experience in creating Email Notifications. Worked on Inbound Email actions.

• Experience in working with Rest Integration for third party systems.

• Experience in Creating Users, Roles and Groups. Experience in Transform Maps and Update Sets.

• Experience on Salesforce integration using OOB Salesforce Spoke (Create Case, Equipment Tracking, status update to salesforce, etc.)

• Experience on Confluent Kafka Integrations like publishing message to a topic from ServiceNow, Consuming messages from Confluent Kafka to a table

• Experience on Configuring ServiceNow Source and Sink Connectors, to build the connection between ServiceNow and Confluent Kafka

• Highly motivated, quick learner and extremely versatile. Accepts responsibilities, performs the job duties punctually and effectively. Able to work to meet tight deadlines and under work pressure.

• Worked on Import Sets using Transform maps.

Project #1:

• Project : SMFG India Credit

• Client : SMFG

• Designation : System Engineer

• Role : ServiceNow Developer

• Duration : JAN’22 – Present

Roles and Responsibilities:

• Worked for SMFG client on ITSM module

• Responsible in building Catalogs, Catalog categories using Record producers and Order Guides. • Performed in creation of Application Modules, Tables, Forms, Links, Dictionary, UI Policies, UI Actions and Data Policies.

• Worked a lot on User Administration Part like Users, Groups creation and assigning roles.

• Worked on creating the customization of Access Controls (ACL’s).

• Created Email notifications for the different clients.

• Used Client Scripts, UI policies, UI Actions, Business Rules, UI Pages, Access Control lists, Notifications, Inbound email actions in building deliverables.

• Deploying update sets to from non-production to production instances. EDUCATION

KRISHNA CHAITANYA INSTITUTE OF TECHNOLOGY & SCIENCES Computer Science and Engineering (CSE) Aug 2021

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