Project Management Manager

Mphenyi Ndlovu

*******.*@*****.*** 081******* Johannesburg https://www.linkedin.com/in/mphenyi-ndlovu-74696bb3/

Education

University of South Africa Johannesburg

NQF LEVEL 5 IN PROJECT MANAGEMENT January 2023 – December 2024

Graduate institute of financial sciences Johannesburg

NQF LEVEL 5 CERTIFICATE IN SHORT-TERM INSURANCE January 2020 – December 2020

University of KwaZulu- Natal Pietermaritzburg, KwaZulu- Natal

BSC IN HYDROLOGY AND SOIL SCIENCE February 2013 – Novermber 2017

Work Experience

Project Coordinator Johannesburg

Mentorship Program

01 September 2023 – Present

Assisting the project manager in the development of project management documents such as project budgets, project schedules, scope statements and project plans

Executing project management administrative and bookkeeping tasks such as managing invoices, purchase orders and inventory reports, among other financial documents

Supervising the project procurement process

Assisting and supporting project managers with tasks such as the development of standard operating procedures, compiling documents and making appointments

Tracking, analyzing, and communicating project liabilities and opportunities.

Transunion Johannesburg

REP II, MEMBERSHIP AND RECREDENTIALING 01 June 2022 – Present

Render recommendation on membership approval/declination based on predefined parameters and established procedures/rules.

Primarily responsible for gathering and validating the necessary documentation and communicating with the sales teams and/or the customer to make a final decision on approving or declining membership.

Conduct performance of due diligence verifications

Verification of GLBA permitted use and general business certifications against business norms.

Verification of intended use of services and or products requested.

Validation via Third Party tools and or resources.

Verification of applicant’s federal, state, city/municipal and other government regulatory requirements

Verification of applicant’s business legitimacy Adherence to TransUnion/TRADS policies regarding credentialing

Chubb Johannesburg

MULTINATIONAL OPERATIONS SUPPORT 01 January 2022 – 30 April 2022

Issuing of Casualty, Property, D&O and Marine policies interms of MAX instructions, Max workflow management.

Premium bookings, policy and endorsement issuance, invoice issuance and query resolution across CHUBBSA multi-national servicing business.

Maintain the agreed operational framework, processes and KPA’s ensuring a consistent quality service on multi-national business.

Finance and CCQ resolved within a reasonable time/ Booking and invoice issuance to occur prior to the MAX deadline.

Conduct monthly peer reviews within the required time frames in PQAP system, in accordance with the Quality Assurance Framework.

Chubb Johannesburg

OPERATIONS ADMINISTRATOR (A&H) 02 February 2020 – 31 December 2021

Assist underwriters by providing customer centric, quality operational services to internal and external clients:

Timely & accurate WorkView management and filling

Submission management, premium booking, policy and endorsement issuance across, renewal and endorsement processed measured by audits & Audits.

Manage the full monthly processes of services provider payments

Generate invoices and cheque requisition from master report and hand over to finance/ service providers.

Any other ad duties by the operations manager

Teamwork and assisting other team members. A

d hoc projects required for underwriting and audits

Telesure (dialdirect) Johannesburg

RETENTIONS CONSULTANT 15 November 2018 – 28 June 2019

• Outbound calls Campaign promotions Customers service Administration Worked on revenue targets per day

Skills

Microsoft Office Suite: MS Power Point, Excel, and Word

Salesforce: CRM

Analytical and report writing: Strong analytical and problem-solving skills. Strong report writing and communication skills.

Lean Six Sigma: Six Sigma Foundation

Project management: Project Management Foundations: Risk,

Agile Foundation: Agile methodologies and Agile projects management

Microsoft: Microsoft Projects

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