Customer Service Store Manager
Resume:
March **** -
July **** - July 2023
Nov 2021 - July 2022
Gideon Kwame Boateng
*** ******* ** ***** ***** North Carolina USA
704-***-**** ******************@**********.***
Objective
I seek challenging opportunities where I can fully use my skills for the success of the organization. And to work in an environment which encourages me to succeed and grow professionally utilizing my skills and knowledge appropriately.
Experience
Circle K Stores
Store Manager
Recruit,hire and train positive,enthusiastic employees, ensuring excellent customer service. Develop, manage and assign tasks appropriately to ensure the site is clean,adequately stocked, Organize and well kept based on Company standards.
Facilitating customer service and meeting sales and financial goals. 7- Eleven - North Carolina USA
Store Manager
-Ensure sufficient staffing levels to meet the needs of your franchisee's guests.
-Recruit, train and develop staff.
-Develop strong vendor relations.
Maintain a clean, properly stocked and merchandised store.
-Promote 7-Eleven to your guests and community.
-Maximize sales and profits.
-Ensure a pleasant shopping experience for all customers.
-Resolve customer concerns, issues, and complaints efficiently and effectively.
-Execute the PMG training plan for all CSAs and effectively conduct hands-on training to ensure associate abilities surrounding all areas of operation
-Supervise the day-to-day task assignments and performance for all associates.
-Delegate tasks and follow-up as necessary.
-Provide support, assignments, direction, motivation, and coaching for associates.
-Monitor and analyze business processes and results to profitably achieve store goals.
-Manage cash and lottery processes.
Perform work with Integrity, Honesty, and Respect. 7-ELEVEN INC
Assistant Store Manager
-Ensure a Pleasant shopping experience for all customers
-Resolve customer concerns, issues and complaints effectively and effectively.
-Conduct hands-on training to ensure associate abilities surrounding all areas of operation.
-Assist with all matters relating to Customer Service, Associates and the store.
-Delegate tasks and follow-up as necessary.
-Support Store Manager in other tasks and Assignments on an ongoing basis. 7-ELEVEN INC
Sales Associate
-Provided Prompt, efficient and courteous customer Service
-Drive Sales through effective communication with Customers
-Maintain a clean, customer friendly environment
-Perform cashier duties (ring sales and maintain cash control)
-Recommend merchandise based on customers' wants and needs. October 2018 - November 2021
February 2018 - November 2021
July 2015 - February 2018
June 2013 - July 2015
February 2012 - June 2013
Promise Media Broadcasting
Head of Sports Department
Leads the Sports department in actualizing its goals and set target. Liaise with management in recruiting Sports Broadcasters for the department. Serves and attend Management meetings on behalf of the Sports team. Collaborate with Sports Producers to come up with Program line up. Supervises department personnel as they go about their assigned duties. Provide support, assignments, direction, motivation, and coaching for department members. Promise Media Broadcasting - Oyerepa FM, Kumasi
Head of Production
Plan, rehearse, and produce live or recorded programs. Work with the music, on-air personalities, sound effects, and technology to put together an entire radio show. Schedule interviews and arrange for promotional events. involved in the entire process, right from the conceptualization to the final distribution. Generate ideas, research and develop the content, select the audio, and also contact potential contributors and interviewees.
Designing the schedule, handling the recording and editing, and also managing budgets. Leading the online content of the radio Station.
Multimedia Group Limited- Nhyira FM,Kumasi Ghana
Head of Production
Use technology for the purposes of editing and production. Maintaining the show time and format, arranging for guests, as well as screening or briefing callers. Collaborate with presenters, broadcasting assistants, engineers, IT staff, and DJs. Taking care of the entire commercial and business aspects of a program, and also make sure that safety and health standards are maintained.
Developing content, writing material for scripts, bulletins and links. Checking that copyrights are cleared and understanding media law Angel Broadcasting Services - Angel FM,Kumasi- Ghana Head of Production
Responding to audience feedback, referring on to other departments as necessary. Converting text, graphics, video and audio files into other formats Contributing to, and making use of, an archive of audio resources which can be re-used Producing and making use of user-generated content Using technology, such as Cool Edit Pro, Pro Tools and Adobe Audition, for editing and production purposes F.GIANT BROADCASTING SERVICES- Fox FM, Kumasi
Head of Sports Production
Was primarily responsible for creating the radio Sports Show, involved in the entire process, right from the conceptualization to the final distribution.
September 2008 - February 2012
2020
2014
2023
2023
Generating ideas, research and develop the content, select the audio, and also contact potential contributors and interviewees.
Additionally i was in charge of designing the schedule, handling the recording and editing, and also managing budgets.
Responsible for collection and working on feedback from listeners. Angel Broadcasting Services
Head of Sports Production
My job was to take the ideas of my supervisors and turn them into compelling Sports audio content that listeners will enjoy.
Shooting, editing, and producing Sports news stories for broadcast, including writing scripts and conducting interviews
Conducting research to identify topics of interest to listeners, such as new technology trends or Sports medical breakthroughs.
Radio producers must be able to think creatively and work well under pressure. They often have to juggle multiple projects at once while meeting tight schedules. Developing story ideas, story lines, and scripts, using voice actors and sound effects when appropriate Coordinating with other departments within the radio station to ensure that the production schedule is followed Reviewing material before it is broadcast to ensure that it is free from errors or offensive content Selecting background music and creating commercials to promote upcoming programs or products. Interviewing guests, editing audio files, and preparing transcripts for broadcast Coordinating with engineers to ensure that equipment is working properly before each show is recorded Auditioning and hiring new talent, if necessary, to replace departing staff members Education
University of Cape Coast Ghana
Masters Degree in Marketing
Christian Service University College - University of Ghana, Legon Bachelors degree in Marketing
Coursera
Introduction to Social Media Marketing
University of Maryland
Cybersecurity for Everyone
Skills
Creative thinker Work well under pressure. Excellent written, communication, organisational and time management skills
Ability to generate original ideas Good research and interviewing skills Take initiative and make quick decisions under pressure Teamworking skills Problem-solving skills. Reference
Richard Mc6 - 7-Eleven
Store Manager
Tyrell Reid - Circle K
Store Manager
Otuo Acheampong Sometimer - Promise Media Broadcasting- OYEREPA FM/TV General Manager
****.*******@*****.***
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