System Administrator Systems

KHALILULLAH FAIZI

PROFILE

Accomplished and dependable System Administrator with a proven track record of developing robust system infrastructures, implementing comprehensive security measures, and delivering timely IT solutions. Exceptional critical thinking, problem-solving abilities, and a strong focus on data protection and cybersecurity. Proficient in cloud-based and on- premises architecture, cybersecurity threat detection, and incident response operations. Esteemed as a relationship builder by associates, senior management, industry peers, clients, and internal stakeholders. I am honored to received professional recommendations on LinkedIn from colleagues, executive leadership, including the CEO and President. PROFESSIONAL EXPERIENCE

Systems Administrator March 2022 – Present

Grove Point Financial, Rockville, MD – Now part of Atria Wealth Develops and maintains the firm's technology operations, including infrastructure, network administration, wireless connectivity, hardware, and software. Leads computer upgrades and software rollouts.

Manages on-boarding and off-boarding IT processes for employees and clients, ensuring adherence to best practices for data protection and cybersecurity. Proficient in advanced cybersecurity threat detection and incident response operations, including evidence gathering, identifying compromised information, and collaborating with cross-functional teams to manage crisis communications. Researches and recommends IT solutions that enhance business productivity and enterprise security, aligning with the company's goals and objectives. Administers Intune and Endpoint Manager for Windows and mobile devices. Maintains Security Certificate infrastructure using Microsoft CA Server and OpenSSL. System Support Administrator Leidos, HKIA, Kabul, Afghanistan October 2017 – August 2021

Diagnosed, troubleshooted, and resolved a range of software, hardware, and connectivity issues using a remote desktop connection (Microsoft Suite, Active Directory, Group Policy)

Provided Tier 1 and Tier 2 support to IT systems including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.

Installed and tested operating system (OS) and application software, administering software license management systems to track software usage and ensure compliance with licensing agreements.

Developed comprehensive IT procedural documentation encompassing hardware and software inventory management, user access controls, and network infrastructure maintenance.

Engaged in proactive monitoring for critical updates, mitigating potential security threats.

Help Desk Supervisor Lockheed Martin, HKIA, Kabul, Afghanistan December 2014 - September 2016

Efficiently managed open service tickets, providing timely resolutions and translating complex technical information into accessible language for end users. Demonstrated exceptional productivity, closing an average of 20 calls daily (25% above quota) with a 90% first-call resolution rate and an average talk time of 5.5 minutes, surpassing the 7-minute goal.

Delivered comprehensive support for diverse IT infrastructure including systems, databases, workstations, mobile devices, and peripherals, while ensuring robust security across desktop, mobile, and cloud environments. Maintained a 95% resolution rate without escalation, showcasing advanced troubleshooting skills and deep technical knowledge.

CONTACT

Manassas VA 20109

571-***-****

*************@*****.***

www.linkedin.com/in/k-faizi/

EDUCATION

Bachelor’s Degree–Computer science

Khana E Noor University, Afghanistan

TRAINING & CERTIFICATIONS

Certified Cloud Security Professional(CCSP)

AWS Certified Solutions Architect - Associate

AZ-104 Microsoft Azure Administrator

CCNP (Cisco Certified Network

Professional)

VMware Certified Professional Network

Virtualization

CompTIA Security+

CompTIA A+

ABILITIES & SKILLS

Cloud Architecture & Design(Azure,AWS

- Project Management

- Intune and Endpoint Security

- Strong customer service and

communication skills, adept at explaining

technical information to non-technical users.

- Proficient in Windows OS & Mac

deployment, IT hardware, and software

troubleshooting,

- TCP/IP.DNS,DHCP, and VPN Configuration

- Active Director User Management, Group

Policies.

- Application Installation & Configuration

- Virtualization (VMware, Hyper-V)

- Cloud Technologies: Microsoft 365,

SharePoint/MS Exchange.

- PowerShell & Batch Scripting

- Basic Firewall troubleshooting and

configuration. Collaborative Team Player

Contact this candidate