Customer Service Administrative Assistant

Kateryna Kuzmych

Edmonton, Alberta

+1-825-***-**** *****************@*****.***

Professional Summary

Organized and detail-oriented Administrative Assistant with 4+ years of customer service and administrative experience. Skilled in managing schedules, maintaining records, and coordinating communication. Multilingual communicator fluent in Ukrainian, Polish, Russian, and English, with basic proficiency in Spanish. Proficient in Microsoft Office Suite and adept at multitasking in fast-paced environments. Skills

• Calendar management and meeting coordination

• Exceptional customer service and conflict resolution

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and SAP

• Strong written and verbal communication skills

• Multitasking and prioritization under tight deadlines Professional Experience

In-Store Pick-up Outfitter

Cabela’s Canada

April 2023 – Present

• Manage incoming orders with precision, ensuring accurate packaging and timely shipment.

• Collaborate with internal teams to streamline processes and resolve order issues efficiently.

• Utilize SAP software for product transfers, maintaining meticulous records and audits. Teaching Assistant

Educational Research Institute

Sept 2022 – Feb 2023

• Designed and delivered interactive lessons on 3D printing, robotics, and multimedia.

• Conducted training sessions for educators, enhancing the integration of innovative tools in classrooms.

• Adapted instructional materials to meet diverse student needs and institutional goals. Graphic Designer

Publishing House – My Wojownicy,

June 2021 – Aug 2021

• Assisted in designing and finalizing book covers, promotional materials, and presentations.

• Coordinated with vendors to prepare print-ready files, ensuring high-quality outcomes. Education

Bachelor’s Degree in Management and Computer Graphics in Advertising WSB University, Wroclaw, Poland 2019 – 2022

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