Technical Analyst

Donald DeCell

*********@*****.***

Skills:

Business and Data Analysis, Project Management training 11/2017- 10/2018. Lean Six Sigma Green Belt, Programming with VBA, Data Analysis with Power Pivot, Scrum Master, Project Management, Microsoft Certified Solutions Associate, Tier Three IT Support, Technical Support for Windows, Agile, Scrum, Salesforce, and Oracle Databases, SCCM, Business Analysis, Supporting 5000+ systems.

Professional Experience:

Trimble, Remote Dedicated Engineer 5/2023 - Present

Software setup and configuration, installation, data conversion, integration and interfacing, system validation, and post implementation support.

Assisting in the creation of custom reports, reporting software defects and enhancements for product development, and contributing refinements to end-user documentation.

Maintaining client specific SLAs in the Jira Service Desk and ensure that those are met for each customer request submitted.

Using tools and technologies like SQL, Jasper Reports to provide data extracts.

Using tools for software code check-ins like Bitbucket, SourceTree, IntelliJ for software enhancements and changes into source control.

Testing software solutions and configuration to ensure that the client's technical requirements are met.

GHX, Louisville, CO. (Remote) Technical Implementation Analyst 10/2022 – 3/2023

Identified functionality requirements and met with numerous project teams to conduct needs assessments.

Analyzing, testing, maintenance, and support of enterprise integration solutions systems.

API Integration with cloud-based ERPs.

Onosys, Independence OH. (Remote) Technical Support Engineer (DevOps) 6/2021- 9/2022

Monitored and configured site uptime alerts.

Troubleshooting order issues.

Generated order issue reports.

Modified XML order settings.

Azure services, App insights, SQL databases, Service bus, App services.

Acknowledged and investigated escalations and outages.

API calls and auth tokens with Postman, Revel POS setup.

Alpha Financial Software (AFS), Bolton, MA. Product Support, IT Analyst 3/2020- 6/2021- Contract

Provided cloud software support for all external clients.

Setting up, upgrading, and monitoring AFS enterprise system across multiple datacenters. Windows Server, SSH port forwarding (Bitvise software). management MS SQL – user access, backup/restore.

Troubleshooting the integration services with client back offices. FIX protocol, Web services, SFTP file base integration.

Participated in QA, issues replication and fixes evaluation.

Setup integration from vendors.

Client training, setup and documentation.

Senior Systems, Marlborough, MA. Product Support, IT Analyst 3/2019- 10/2019- Contract

Provided cloud software support for all external clients.

Updated Knowledge documents.

Used SQL, SQL+, Crystal Reporting, Citrix and Salesforce, to resolve reporting issues.

DTiQ, Framingham MA. IT Analyst 2018- 2019- Contract

Provided IT support for all company employees.

Build and modified systems using Active Directory, Office 365, Windows 10.

Updated Knowledge documents.

Staples Inc., Framingham, MA. Information Systems, IT Technical Business Analyst 4/2016- 10/2018

Provided level/ tier three support for store and offshore team members.

Deploy/ build/ rebuild/ test QA Android and Windows based systems and networks using Citrix, SCCM, Putty, S-Tools, Airwatch and BigFix.

Used Citrix to remotely login, repair and update systems.

Used SCCM to deploy images and install packages. Also, checking logs/ packages for successful installations.

Supported payment systems (Coupa), devices, pin pads, software.

Updated the Knowledge Management systems.

Provided training to offshore team members.

Validated lab system software and hardware.

Monitored and updated Service- Now tickets.

Rebuilt and monitored lab store networks, switches, routers IP’s.

Used Chronos to monitor time and scheduling.

Used Jira for bug and incident tracking.

Gathered requirements for test systems.

IT Asset management, managing mobile device in the lab environment with AirWatch.

Hologic Inc., Marlborough, MA. Technical Analyst 2015-2016

Provided Technical Support for Windows based systems and networks using SCCM, putty, S-Tools, etc to healthcare users.

Contributed/Updated the Knowledge Management systems.

Provided Training to team members and customers

Developed interface technical design documentation.

Education:

New Horizons Learning Solutions, Lincoln, RI Technical Degree.

Microsoft Certified Solutions Associate / Data Analytics / Project Management

Lean Six Sigma Green Belt, Agile Project Management, Advanced Excel, Programming with VBA,

Data Analysis with Power Pivot and Fundamentals using Excel. SQL and MCSA SQL, Microsoft Project, Business analysis and Project Management.

Salem State College, Salem, MA

Web Database Developer, Technical Degree

Web Design & Graphics, Web Publishing and Design with HTML 4.01 and XHTML, JavaScript, AJAX, Dynamic HTML, SQL for the Windows Environment, CGI/Perl, ColdFusion MX, PHP and MySQL, XML, SQL Server 2005 MCTS 70-431,Oracle.

The Salter School, Worcester, MA

Electronic Technician Program, Technical Degree Dean’s list.

Analog Electronics: AC and DC Circuits, Electronic Semiconductor Devices, AF and RF Communications, Audio Amps, Thyristors and other Electronic Circuits.

Digital Electronics: Number Systems, Logic Gates, Flip Flops, Memory and Arithmetic Circuits, Counters, Boolean Algebra, Registers, Schematics, and Digital Troubleshooting.

Microprocessing Electronics: Instruction Sets, Addressing Modes, Machine Language and Assembly Language, Programming, Timing Circuits, Troubleshooting and Software Control of Analog and Digital Circuits.

Technical Equipment: Electronic VOM, Ammeter, Dual Trace Oscilloscope, AF and RF Generators, Digital Logic Probe, 6502 Microprocessor Trainer, Scope Multiplexer, Signature Analyzer, Curve Tracer & Frequency Counter.

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