Cyber Security Customer Service
Resume:
[John Paul]
[************@*****.***]
[www.linkedin.com/in/john-paul-baa979280]
Objective
Dedicated professional with experience in Cyber Security and a strong commitment to online safety. Seeking a Trust and Safety Monitor position to leverage analytical skills and collaborative approach to enhance user safety and uphold community guidelines. I also look forward to continue learning new subjects in this field and other fields in Cyber. Professional Experience
Patterson UTI
Cyber Security Specialist
2022 - Present
Monitored and analyzed security incidents and vulnerabilities to protect organizational assets, which aligns with maintaining a safe online environment. Implemented security measures and protocols to safeguard sensitive data, ensuring compliance with safety standards.
Collaborated with IT teams to enhance security posture and response strategies, demonstrating strong teamwork and communication skills crucial for trust and safety roles. Sherwin Williams
Sales Associate
02/2019 - 02/2022
Provided exceptional customer service by effectively selling products and resolving issues, which translates into handling user concerns in a safety monitor role. Developed strong interpersonal skills through direct customer interaction, vital for communicating policies and guidelines to a diverse audience. J.R. Transportation
Office Manager/HR
07/2010-01/2019
-Managed budgets effectively to ensure financial stability, showcasing responsibility and attention to detail.
Developed strategies to acquire new accounts and expand business operations, demonstrating the ability to identify growth opportunities, relevant in online community engagement. Conducted interviews and facilitated the hiring process, emphasizing experience in assessing candidate qualifications akin to evaluating community member interactions. Handled accounting tasks, including invoicing, and performed administrative duties to ensure Cyber
Security.
Skills
Cyber Security: Proficient in identifying vulnerabilities and enforcing security protocols. 2/14/25, 12:16 PM 443,380 unread - ************@*****.*** - Yahoo Mail https://mail.yahoo.com/n/folders/2?.src=ym&reason=n8_auto_optin 1/2 Content Moderation: Knowledgeable in evaluating user-generated content to ensure compliance with safety standards.
Analytical Thinking: Strong problem-solving capabilities to assess and respond to safety incidents.
Communication: Excellent verbal and written communication skills for clear policy explanations and user engagement.
Team Collaboration: Experienced in working alongside IT teams and other departments to address safety and security challenges. Cyber Security: Proficient in identifying vulnerabilities and enforcing security protocols.
Content Moderation: Knowledgeable in evaluating user-generated content to ensure compliance with safety standards.
Analytical Thinking: Strong problem-solving capabilities to assess and respond to safety incidents.
Communication: Excellent verbal and written communication skills for clear policy explanations and user engagement.
Knowledge In :
SQL
Python
Artificial Intelligents
Assets, threats, and vulnerabilities
Linux
Networks and Network Security
Education
Humble High School 2001-2005
High School Diploma
Texas School Of business 2008- 2010
Associates degree
Certifications
Google Cyber Security Certifications 2024-2025
Any relevant Google certification, such as Cyber Security, Trust and Safety training, or conflict resolution]
Additional Information
Passionate about fostering safe online communities and improving user trust through effective safety measures.
2/14/25, 12:16 PM 443,380 unread - ************@*****.*** - Yahoo Mail https://mail.yahoo.com/n/folders/2?.src=ym&reason=n8_auto_optin 2/2
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