Auto Call Center

ANTOINETTE GERITANO

Brooklyn, NY 347-***-****- ****.**********@*****.***

EXPERIENCE

School Bus Matron

I C Bus CO. September 2019 – June 2024

Assisted driver in monitoring and managing students behaviors to promote safety learning and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support

Managed emergency bus evacuations with appropriate use of emergency door .

Collaborated and communicated with school personnel, students and parents to maintain positive relationships

Calmed unruly students during bus rides and help prevent repeated disruptions

Accompanied driver throughout assigned routes

Accompanied driver throughout assigned routes on each school day

Reservation/Reception service Department

Sovereign Moter Cars/Mercedes Benz August 2001 – July 2009

Greeted Clients, made appointments and released vehicles

Communicated with drivers

Revamped customers files and coordinated with service advisors

September 2022

First employee to head BDC Call Center

All services issues were directed to my department

Directed over 100 calls a day, made appointments, forwarded calls to various departments

2005-2009

Transportation Manager Loaner Car Department

Coordinated loaner vehicles with service and sales Department

In charge of 5-6 Drivers and Detail Department ensuring proper service with pickup and delivering of finished vehicles

Assisted in many sales and had many referrals

The voice on the Sovereign phone recording when clients would phone in

REFERENCES

Victoria Karlupova

Former Sovereign motor cars/ 917-***-****

Shanti Hemraj

Currently a Sovereign Motor Cars employee

Contact this candidate