Customer Service Guest
Resume:
PROFESSIONAL SUMMARY
Experienced bartender with exceptional customer service skills and
extensive knowledge of beer, wine, spirits, and cocktails. Skilled in cash register operation, menu planning, and suggestive selling. Able to handle difficult customers with patience and professionalism while maintaining a clean and organized bar. A team player and fast learner with excellent communication and interpersonal skills.
Enthusiastic service industry professional with experience in creating innovative cocktails and managing busy bar settings. Possesses a thorough knowledge of spirits and beer, excellent multitasking and problem-solving skills, and a passion for creating an enjoyable environment for guests. Highly organized and able to handle multiple tasks in a fast-paced environment with a commitment to professionalism and customer satisfaction. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. EXPERIENCE
Bartender/Server
July 2016 - Present Okatie Ale House, Bluffton, SC
• Developed strong working relationships with customers and staff.
• Kept bar organized and clean during busy hours.
Handled cash drawer accurately throughout shift including opening and closing out register each day.
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Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
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Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
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Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
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Completed POS transactions, returning currency, coin, and payment cards to patrons.
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CONTACT
*********@*******.***
Bluffton, SC 29910
SKILLS
• Performance Improvement
• Responsible Serving
• Reliability
• Suggestive Selling
• Self Motivation
• Cash Register Operation
• Interpersonal Communication
• Bar Menu Planning
• Analytical Skills
• Cocktail Service
• Menu Memorization
• Bussing and Serving
• Stamina and Endurance
• Team building
• Telephone Etiquette
• Wine Knowledge
• Excellent Communication
• Sales Development
• Teamwork and Collaboration
• Patience and Tolerance
• Fast Learner
• Active Listening
• Professional Appearance
PAULA NICOLE WILKINSON
BARTENDER
Checked customer identification to verify age requirements for alcohol purchases.
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Utilized problem solving skills to resolve customer complaints in a courteous manner.
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Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
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Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
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Prepared alcoholic beverages promptly according to recipes or customer specifications.
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Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
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Took beverage orders from guests and delivered drinks within reasonable time frames.
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Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
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• Established a rapport with regulars through friendly conversation. EDUCATION
High School Diploma
June 2012
Hilton head island High School, Hilton Head, SC
• Analytical Thinking
• Age Identification checks
• Payment Processing
• Good Conversationalist
• Conversant in [Language]
• Memory retention
• Organizational Skills
• Engaging personality
• Mixology Techniques
• Handling Difficult Customers
• Multitasking Abilities
• Highly reliable
• Interpersonal Skills
• Strong multitasking
• Time Management
• Logistic Operations
• Basic Math
• Attention to Detail
• Engaging Customers
• Honest and Dependable
• Health codes compliance
• Organizational ability
• Liquor, beer, and wine knowledge
• Problem Solving
• Strong Multitasking
• Memory Retention
• Decision Making
• Time Management Abilities
• Problem-solving aptitude
• Goal Setting
• Decision-Making
• Adaptability and Flexibility
• Hospitality and Guest Service
LANGUAGES
Spanish
Fluent
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Spanish
Fluent
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Contact this candidate