Call Centre Sales Consultant
Resume:
Curriculum Vitae of Petunia Sithembile Danisa
PERSONAL DETAILS:
Surname: Danisa
First Name: Petunia Sithembile
Contact Number: 072-***-****
Email Address: *********@*****.***
Own Transport: Yes drivers licence code 8
Suburb/Region: East Rand / Kwa Thema
Identity Number: 830**********
Nationality: South African
Languages Proficiency: English, Zulu
EMPLOYMENT HISTORY:
Employer: CCD Couriers (Pty) LTD
Position: Accounts Managers
Period: January 2012 to March 2021
Job Description: Started as Call Centre agent in 2012; was a call Centre supervisor in 2013
2014 I was promoted to Accounts Manager.
My duties were and not limited too:
daily reporting; audits;SLA reports;internet
outlook;google;excel;word;powerpoint;
monthly presentation stats;KPI
HR activities completing leave forms.
Private Clients Reports running for appointments
Opening and closing of the admin department
Resolving queries from accounts offices,
complaints, customercare;hellopeter;
boardroom preparations;attending clients meetings
Workshops ;training new staff,
Co-ordinating, updating and reconciling
booking and making urgent deliveries to clients
Sorting KYC’s ;working on the manifest system.
Employer: CCD Couriers
Position: Accounts Manager
Period: January 2012 to 15 March 2021
Employer: O’Keeffe Swartz
Position: Sales Consultant
Period: July 2020 to August 2021
Job Description: Sales,client queries
September 2021 – January
2022 (Training programme)
January 2022 – April 2023
Training Sales leader
August 2021 – September 2024
Executive Sales Consultant
Employer: 1life Insurance
Position: Outbound Consultant
Certificate Class of Business
Period: 2024- to date
Job Description: Selling Life Cover
EDUCATION AND TRAINING
Institution: Broadcasting College
Course: Media Studies and Broadcasting
Year: 2001
Institution: I fundi/Magnum Shield
Basic PR and Telephone
Etiquette
2000
COMPUTER LITERACY : Microsoft Word
Power point /Excel
Zoom and Teams
References:
Mr Phineas Mduduzi Zulu
Executive Courier Manager
CCD Couriers
*******@***********.**.**
Miss Thesia Nkgobane
HR Assistant Manager
CCD Couriers
******@***********.**.**
Miss Boitumelo Masiga
Training Facilitator
Okeefee & Swartz
*********.******@***.**.**
Contact this candidate