Call Center Quality Analyst
Resume:
Mariella Tiotuico
Angoluan
PERSONAL INFORMATION
Birthdate: August 13, 1998
Civil Status: Married
Nationality: Filipino
Address:
CONTACT INFORMATION
Mobile:
SKILLS
• Computer Hardware
• SolidWorks
• Photoshop
LANGUAGES
• English
• Tagalog
WORK EXPERIENCE
TaskUs
( 2024 Feb to 2025 Jan )
Position: Quality Analyst
Junior Associate (1-4 yrs experience)
Specialization: BPO/Call Center
Industry: Others
Nature of Work: • Monitor and evaluate agent interactions to ensure quality standards are met.
• Provide detailed feedback and coaching to enhance agent performance.
• Ensure compliance with company policies, procedures, and industry regulations.
• Contribute to maintaining high service standards and operational efficiency.
Prudential Guarantee And Assurance Inc.
( 2020 Aug to 2024 Jan )
Position: Back Office Support
Fresh Grad / Entry Level
Specialization: Sales - Financial Services (Insurance, Unit Trust, etc) Industry: Insurance
PHISGOC
( 2019 Sep to 2019 Dec )
Position: Concierge And Communications Lead
Non-Executive
Specialization: Customer Service
Industry: Government
SIA Engineering (Philippines)
( 2019 Apr to 2019 Jun )
Position: OJT
Trainee
Specialization: Aviation/Aircraft Maintenance
Industry: Aerospace / Aviation / Airline
EDUCATION
2020 Apr Bachelor's/College Degree
Holy Angel University (HAU)
Major: Aeronautical Engineering
Field of Study: Engineering
(Aviation/Aeronautics/Astronautics)
CERTIFICATIONS
2019
Concierge And Communications
Lead Consultant
2013
NCII In Computer Hardware
Servicing
SEMINARS
2019
AVSEC Awareness Seminar
2019
General Familiarization On Airbus
A320 And A330 Seminar
2019
Spectator Services Functional Leads Training
2018
Positive Leadership Seminar
2018
Student Leadership Seminar
2018
Committed Leadership Seminar
2018
Runup And Taxi Orientation
2018
An Introduction To Aviation Quality
Assurance
REFERENCES
****************@*****.***
2609 W. Maplewood Apt. 311
Bellingham WA, 98225
Female
****************@*****.***
Gender:
Email:
Gerald Taguiam
Boss
Technical Services Engineer
SIA Engineering (Philippines)
Ernesto Reaso
Supervisor
Technical Services Engineer
SIA Engineering (Philippines)
Nick Luis Manalang
Friend
Quality Analyst
TaskUs
Contact this candidate