Quality Control Customer Service

Date of birth: ** Feb **** Nationality: Pakistan Religion: Islam

EDUCATION

CORE EXPERTISE

LANGUAGES SKILLS

PROFESSIONAL TRAININGS

A highly skilled and dedicated housekeeping professional with over 19 years of experience in both fast-paced hotel environments and luxury accommodations. Seeking to leverage expertise in room cleaning, facility maintenance, and team management to contribute to the success of a dynamic hospitality team. Adept at ensuring high cleanliness standards, managing housekeeping operations, and delivering exceptional guest satisfaction. Passionate about maintaining a pristine environment, refining organizational skills, and advancing in a challenging role within a reputable hospitality establishment.

UNDERSTANDING SPEAKING WRITING

Phone No.: +92-313-******* +92-329-*******

Listening

Mother’s Tongue(s):Urdu

Other Languages(s):English, Arabic, Punjabi

Reading

Address: Village Abdara P/O University Town Near Khalil Public School, Peshawar, KPK, Pakistan Spoken

Production

Spoken

Interaction

Team Management Quality Control Guest Service Excellence Inventory Management Training & Development Laundry Operations Safety & Sanitation Problem Solving & Troubleshooting Communication & Coordination Time Management & Efficiency Attention to Detail Customer Satisfaction Multitasking Staff Scheduling Operational Efficiency Budget Management Conflict Resolution Maintenance Coordination Cleaning Protocols English B2 B2 B2 B2

Levels: A1 and A2 : Basic User B1 and B2 : Independent User : C1 and C2: Proficient User Responsibilities

Oversee daily housekeeping operations, ensuring all guest rooms, public areas, and hotel facilities are cleaned and maintained to the highest standards.

Supervise and manage a team of housekeeping staff, providing training, guidance, and performance feedback to ensure efficient operations.

Ensure proper stock levels of cleaning supplies, linens, and guest amenities, and place orders when required. Inspect rooms and public areas for quality control to meet guest expectations and hotel cleanliness standards. Respond promptly and professionally to guest requests, providing excellent customer service to ensure a positive experience.

Respond promptly and professionally to guest requests, providing excellent customer service to ensure a positive experience.

Ensure laundry services are executed efficiently, including the cleaning and timely delivery of linens, towels, and uniforms.

B2

WAQAR ULLAH KHALIL

About me:

House Keeping, Serene Hotel, Peshawar, Pakistan, 2016 - Till Date Intermediate (Computer Science), BISE Peshawar, Pakistan, 2005 Matriculation ( Science ), BISE Peshawar, Pakistan - 2003 Email: *******************@*****.***

Responsibilities

Ensured all guest rooms, public areas, and hotel facilities were cleaned and maintained to the highest standards of cleanliness and hygiene.

Supervised housekeeping staff, ensuring they adhered to the hotel’s cleaning policies and procedures. Managed inventory of cleaning supplies, linens, and amenities, ensuring stock levels were maintained and ordering when necessary.

Inspected rooms for quality control, ensuring all rooms met the hotel's standards before guest check-in. Coordinated with other hotel departments to ensure smooth operations and guest satisfaction. Assisted in training and motivating new housekeeping staff, ensuring efficient performance and high service standards.

Responded promptly to guest requests for additional services or amenities, ensuring a high level of customer satisfaction.

Ensured proper disposal of waste and recycling, maintaining environmental standards. House Keeping, Pearl-Continental Hotel Peshawar, Pakistan, 2006 - 2015