Customer Relationship Sales Strategy

Tushant Kumar

647-***-**** *********@*****.*** Etobicoke, ON M9C0A3

WWW: https://www.linkedin.com/in/tushant-kumar-12123619a/ SUMMARY

Proven leader in logistics and sales, I excelled by pioneering market opportunities and spearheading team efforts to surpass customer expectations. Expert in sales strategy and team collaboration, I consistently drove profit maximization and enhanced customer relationship management, showcasing a blend of analytical prowess and interpersonal skills. SKILLS

Market analysis

Sales strategy

Customer relationship management

Team collaboration

Contract negotiation

Profit maximization

EXPERIENCE

Director of Sales, Tung air Transport, February 2024-Current Mississauga, ON

Enhanced sales by discovering new market opportunities. Cultivated targeted business leads.

Enhanced feedback mechanisms to improve service quality. Identified opportunities for maximizing profits.

Coordinated team efforts to meet customer demands. Compiled feedback from clients for enhancements.

Managed committed business operations and conducted re-quoting based on market changes.

Operations Supervisor, Caramex Logistics Inc, May 2021-February 2024 Brampton, ON

Developed new lane opportunities for enhanced efficiency. Negotiated and maintained contracts successfully.

Oversaw Dispatch team operations and conducted training on customer needs. Monitored and maintained optimal use of all machinery. Facilitated issue resolution through coordination between customers and office personnel. Facilitated discussions to capture client input.

Identified new lane opportunities to boost profitability. Operations Manager, Can-ex Group Logistics, March 2020-May 2021 Etobicoke, ON

Coordinated freight scheduling for inbound and outbound shipments. Coordinated dispatch readiness aligning with E-log compliance. Coordinated driver schedules and allocated them to Planners. Assessed lane potential along with profit possibilities. Dispatch Coordinator, V4U LOGISTICS, January 2020-February 2021 BRAMPTON, Ontario

Monitored driver performance in terms of timeliness and safety regulations compliance. Investigated discrepancies between actual freight costs versus budgeted amounts. Coordinated and monitored daily delivery routes to ensure timely completion. Worked with routing specialists, route managers and service department to optimize routes. Carrier Capacity Representative, Shabad Transport Inc, September 2017-October 2019 West Chester, Ohio

Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.

Oversaw bookkeeping and dispatching operations for towing, hauling, and roadside assistance services.

Resolved any issues or problems that arose during transport operations. Dispatch Supervisor, UB Trucking, September 2016-August 2017 Tracy, California

Scheduled, assigned, and monitored the work of dispatchers. Ensured that daily dispatch operations ran smoothly and efficiently. Supervised driver dispatching, route planning, and vehicle tracking for driving team. EDUCATION AND TRAINING

MBA

International Business Management, Hanson College, Brampton, ON January 2020 LANGUAGES

English:

Full Professional

Hindi:

Native/ Bilingual

Punjabi:

Native/ Bilingual

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