Customer Service Data Collection

Sandy Spring, GA ***** +1-470-***-**** *********@*****.*** WWW: Bold Profile

ANDREWS KWARKYE BOADU

Results-driven field professional with strong background in implementing field operations and ensuring compliance with protocols. Adept at team collaboration, problem-solving, and adapting to evolving project needs. Skilled in data collection, reporting, and stakeholder communication. Known for reliability, flexibility, and consistently meeting objectives in dynamic environments. I am well-endowed in areas of social protection, international peace and security, gender, communication, customer service representation environmental sustainability, international migration, and cybersecurity PROFESSIONAL

SUMMARY

SKILLS Microsoft suite, photography/editing/

lightroom, Good communicator and

negotiator — Several participatory projects

and humanitarian aid duties have endowed

me well in negotiation, public speeches,

and overall communication

● ● Report analysis

● Monitoring and evaluation ● Data collection

● Team building ● Customer relations

● Microsoft PowerPoint ● Customer education

● Research ● Account management

● Customer service ● Computer proficiency

● Network security

PROJECT MANAGEMENT / FIELD OFFICER

Royal Aid Foundation

PEER EDUCATOR/ AMBASSADOR

African Development Bank

WORK HISTORY

Improved field operations efficiency by implementing innovative data collection and reporting techniques.

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Expedited decision-making processes by presenting comprehensive reports containing vital field insights to senior leadership teams regularly.

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Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.

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● HIV/AIDS and environmental Sensitization Management Spearheaded efforts to establish a strong online presence for the Peer Education program, utilizing social media platforms to share educational content and connect with students

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RESEARCH ASSISTANT

Parliament of Ghana

COMPLIANCE ANALYST

Amano Solutions

IAM OFFICER

Kees Consult

CUSTOMER SERVICE REPRESENTATIVE

Kvess Solutions

CDL A DRIVER Current

PRESIDENT 01/2021 to 01/2022

STURA, Germany

EDUCATOR ASSISTANT 09/2024 to Current

Educator Now, Atlanta, GA

more effectively on HIV AIDs and environmental sensitization

● Social, Economic researcher for MPs

Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.

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Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.

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Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.

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Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and consistent business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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● Responded to customer requests for products, services, and company information.

● Hazmat ongoing

Engaging academic administration of hydra-headed academic, social and financial issues of students

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Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.

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Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.

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Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.

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Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.

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PROTOCOL OFFICER 08/2017 to 10/2018

Kumasi Metropolitan Assembly

CORPORATE COMMUNICATIONS OFFICER

UPK

Coordinated travel itineraries for visiting delegations, balancing competing priorities while adhering to strict deadlines.

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Conducted research on foreign customs and practices, allowing for culturally appropriate planning and execution of events.

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Contributed to the development of strategic plans through analysis of current trends in international diplomacy and protocol management.

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Conducted post-event evaluations to determine areas for improvement, leading to more efficient and successful future engagements.

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● Managed crisis communications, effectively mitigating potential reputational damage. Established a social media presence that engaged followers, increased traffic, and boosted overall brand exposure.

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Trained executives on effective public speaking techniques, enhancing their ability to deliver persuasive presentations to stakeholders.

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Actively participated in budget planning sessions for communications department resources allocation ensuring efficient funds distribution among projects.

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Friedensau Adventist University, Friedensau, Germany Master of Arts, International Social Science/ Project Mgt I hold a masters degree in this discipline which focuses on humanitarian aid, social work and project management

Comptia

Comptia Security, Cybersecurity /IT

Kumasi, Ghana

BA, Communication design (Media Management), 09/2017 Ghana Armed Forces SNR High, Ghana

High School Diploma, 06/2013

EDUCATION

CERTIFICATES ● Comptia Security + IT and cybersecurity

● GASA President

● SADES President / Academic Board Rep

● Head Disciplinary Commitee, NASPA

● AS Vice president

LANGUAGES English and German (beginner)

REFERENCES Kofi, Owusu Amano, CEO, **********@**********.***, +491**********, Amano Solutions HOBBIES AND Reading, Politics

INTERESTS

10/2023 Breast Cancer Awareness Project Management and implementation of health-related and breast cancer awareness in deprived communities in Ghana west Africa, 09/2023 YOMAS, Youth Mass SKill Planning, management, and evaluation of vocational and technical training for some selected youth in AAN, Ghana, 02/2010 HIV AIDS ambassador and peer education Project management and facilitator for advocating HIV AIDS and environmental sensitization across High Schools in Ashanti Region Of Ghana, Africa PROJECTS

ORGANIZATIONS ● Royal Aid Foundation, Project cordination

● Friedensau adventist University, SADES President

● KNUST, GASA president / Faculty Vice president

● Educator Now

AWARDS Disciplinarian of the year, NASPA, Ghana

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