Information Technology Site Leader

James Berryman

Site Leader IT Leadership

Palm Bay, FL

Email: ****************@*****.***

Professional Summary

Dynamic Site Leader with over 8 years of experience in managing operations, driving productivity, and leading high-performing teams. Expertise in IT management, project execution, and strategic planning to optimize efficiency and profitability. Proven track record of motivating teams, enhancing performance, and implementing innovative solutions in fast-paced environments.

Professional Experience

Site Leader

Raytheon Technologies — Melbourne, FL

May 2023 – Present

Manage daily site operations, ensuring alignment with organizational goals and objectives.

Develop and implement strategies to enhance site productivity, efficiency, and profitability.

Lead a diverse team, providing training, guidance, and performance evaluations to maintain high levels of engagement.

Ensure compliance with health, safety, and company policies, driving continuous improvement.

Collaborate with cross-functional teams to address challenges and optimize site performance.

Information Technology Technical Lead

DXC Technology — Melbourne, FL

Jun 2015 – May 2023

Directed a team of IT professionals to deliver successful technical projects, ensuring scalability and security.

Led the design and implementation of IT infrastructure, aligning technology with business objectives.

Resolved technical issues with minimal disruption, supporting smooth business operations.

Spearheaded a refresh project, upgrading over 20,000 devices (laptops and desktops).

Managed over 8,000 incidents and tasks within the ServiceNow system in a single year.

Information Technology Technician

SA IT Services — Cedar Rapids, IA

Oct 2010 – Jul 2015

Provided technical support for end-users, managing and resolving hardware, software, and connectivity issues.

Installed, configured, and maintained IT systems, ensuring operational efficiency.

Conducted system backups and ensured data integrity and security.

Worked closely with teams to upgrade infrastructure and maintain IT performance.

Education

Doctorate in Cybersecurity and Assurance

Colorado Technical University — Colorado Springs, CO

Nov 2022 – Present

Magna cum laude student

Master's in Systems Engineering

Colorado Technical University — Colorado Springs, CO

Mar 2018 – Dec 2020

Magna cum laude student

Master's in Information Technology

Colorado Technical University — Colorado Springs, CO

Jul 2019 – Feb 2019

Magna cum laude student

Key Skills

IT Project Management

Team Leadership & Mentoring

Troubleshooting & Technical Support

Strategic Planning & Execution

Network & System Administration

ServiceNow Ticketing System

Infrastructure Design & Implementation

Customer Service Excellence

Data Security & Integrity

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