James Berryman
Site Leader IT Leadership
Palm Bay, FL
Email: ****************@*****.***
Professional Summary
Dynamic Site Leader with over 8 years of experience in managing operations, driving productivity, and leading high-performing teams. Expertise in IT management, project execution, and strategic planning to optimize efficiency and profitability. Proven track record of motivating teams, enhancing performance, and implementing innovative solutions in fast-paced environments.
Professional Experience
Site Leader
Raytheon Technologies — Melbourne, FL
May 2023 – Present
Manage daily site operations, ensuring alignment with organizational goals and objectives.
Develop and implement strategies to enhance site productivity, efficiency, and profitability.
Lead a diverse team, providing training, guidance, and performance evaluations to maintain high levels of engagement.
Ensure compliance with health, safety, and company policies, driving continuous improvement.
Collaborate with cross-functional teams to address challenges and optimize site performance.
Information Technology Technical Lead
DXC Technology — Melbourne, FL
Jun 2015 – May 2023
Directed a team of IT professionals to deliver successful technical projects, ensuring scalability and security.
Led the design and implementation of IT infrastructure, aligning technology with business objectives.
Resolved technical issues with minimal disruption, supporting smooth business operations.
Spearheaded a refresh project, upgrading over 20,000 devices (laptops and desktops).
Managed over 8,000 incidents and tasks within the ServiceNow system in a single year.
Information Technology Technician
SA IT Services — Cedar Rapids, IA
Oct 2010 – Jul 2015
Provided technical support for end-users, managing and resolving hardware, software, and connectivity issues.
Installed, configured, and maintained IT systems, ensuring operational efficiency.
Conducted system backups and ensured data integrity and security.
Worked closely with teams to upgrade infrastructure and maintain IT performance.
Education
Doctorate in Cybersecurity and Assurance
Colorado Technical University — Colorado Springs, CO
Nov 2022 – Present
Magna cum laude student
Master's in Systems Engineering
Colorado Technical University — Colorado Springs, CO
Mar 2018 – Dec 2020
Magna cum laude student
Master's in Information Technology
Colorado Technical University — Colorado Springs, CO
Jul 2019 – Feb 2019
Magna cum laude student
Key Skills
IT Project Management
Team Leadership & Mentoring
Troubleshooting & Technical Support
Strategic Planning & Execution
Network & System Administration
ServiceNow Ticketing System
Infrastructure Design & Implementation
Customer Service Excellence
Data Security & Integrity