Human Resources Customer Service
Resume:
Surjit Singh
Kharagpur, West Bengal ******
***********@*****.***
Accomplished Senior Associate with extensive experience in HR operations, administration, and outsourcing processes. Proven track record in managing every aspect of the employment process, including payroll and tax processing, benefits management, and policy making. Demonstrated expertise in recruiting and onboarding top talent while maximising customer engagement and satisfaction. Adept at analysing HR data to enhance recruitment processes. Career goal: To leverage HR expertise to drive organisational success and employee satisfaction.
Willing to relocate: Anywhere
Personal Details
Date of Birth: 1993-07-20
Eligible to work in: India
Highest Career Level: 5+ years experience
Industry: Administrative Assistance, Analytics, Call Center, Customer Service, Human Resources, IT Operations & Helpdesk, IT-Hardware & Networking, KPO, Research, Analytics Total years of experience: 6
Work Experience
Senior HR Operations Specialist
Capgemini-India
Full-time
December 2021 to October 2024
Recruitment & Onboarding: Managing the recruitment process, including job postings, interviews, hiring, and new employee onboarding.
Payroll & Compensation: Administering employee salaries, bonuses, benefits, and deductions, ensuring accuracy and compliance with regulations.
Employee Benefits: Overseeing health insurance, retirement plans, leave policies, and other employee benefits.
Employee Records: Maintaining accurate and up-to-date employee data, such as personal information, job roles, and performance history.
Compliance & Regulations: Ensuring adherence to labor laws, workplace safety regulations, and other legal requirements.
Performance Management: Supporting employee performance evaluations, promotions, disciplinary actions, and development plans.
Employee Engagement & Relations: Addressing employee concerns, promoting a positive workplace culture, and managing conflict resolution.
Learning & Development: Coordinating training programs, career development initiatives, and continuous learning opportunities for employees.
Senior Executive Associate
Wipro Digital-Kolkata, West Bengal
Full-time
August 2019 to August 2021
Works with clients who have complaints, orders, or require information about products/services purchased from the organization.
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Executive
Conneqt Business Solutions
Full-time
January 2018 to January 2019
Provide all necessary information asked by the customers. Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction. Identifies the need to escalate specific issues and follow through where necessary. Award is intended to recognize an emerging leader in higher education technology whose record reflects ongoing and exceptional growth in contribution to the profession and increased levels of leadership, responsibility, and sphere of impact.
Education
Bachelor of Business Administration ( B. B. A) in Business Management Sikkim Manipal University
Skills / IT Skills
• Analysed HR data to improve recruitment processes (3 years)
• Managed HR operations effectively (3 years)
• Managed HR outsourcing and HRO processes (3 years)
• Managed HR administration tasks effectively (3 years) Languages
• English - Fluent
• Hindi - Expert
• Punjabi - Expert
Awards / Achievements
Rising star
June 2024
Award is intended to recognize an emerging leader in higher education technology whose record reflects ongoing and exceptional growth in contribution to the profession and increased levels of leadership, responsibility, and sphere of impact
Rising star
December 2022
Award is intended to recognize an emerging leader in higher education technology whose record reflects ongoing and exceptional growth in contribution to the profession and increased levels of leadership, responsibility, and sphere of impact
Certifications and Licenses
Human Resources Management Capstone : HR for people managers, Google Workspace, Mainframe with z/os Commands and panels, Human Resources Analytics, SAP professional fundamentals
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