Patient Care Customer Service

SUMMARY

SKILLS

EXPERIENCE

AUTUMN-MARIE

AGUERO

325-***-**** • **************@*****.*** • Texas • WWW: Bold Profile Adept at enhancing customer experiences and streamlining operations, I leveraged exceptional service skills at Cielo Tx to boost sales and satisfaction. My background in healthcare, including roles at Shannon Medical Center, honed my patient care and HIPAA compliance abilities. Proven in team collaboration and performance improvement, I consistently exceed employer expectations without compromising quality or safety.

Beverage preparation

Daily specials memorization

Performance improvement

Strong work ethic

Upselling techniques

Positive and professional

Exceptional customer service

Food and beverage pairings

Team collaboration

Food sales and promotion

Wine service

Liquor, wine, and food service

Cash handling

Monitoring fluids

Patient care and safety

Healthcare ethics

Patient care

HIPAA

Behavior redirection

Patient assessments

Medical terminology

Medical records management

Vital signs monitoring

Recording vital signs

First Aid/CPR

Server

Cielo Tx San Angelo, Texas Nov 2024-Current

Served food and beverages to patrons and immediately remedied issues with orders. Performed opening and closing duties such as setting up the dining area, restocking supplies. Explained menu options to guests, offered suggestions and took orders for food and beverages. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Took reservations and to-go orders to streamline process for both customer and restaurant. Provided exceptional service to high volume of daily customers. Brought wine selections to tables with appropriate glasses and poured for customers. Handled money transactions accurately while following company procedures for handling cash payments.

Filled condiments and napkin containers during slack periods. Promoted desserts, appetizers, and specialty drinks to optimize sales. Medical Assistant

Shannon Medical Center San Angelo, Texas Jan 2024-Current Administered medications under physician's supervision. Responded to patient callbacks and phone-in prescription refill requests. Organized patient charts before each day's clinic sessions began. Collected samples from patients for laboratory testing purposes. Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests. Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Medical Assistant

WTH San Angelo, TX Jul 2023-Dec 2024

Administered medications under physician's supervision. Responded to patient callbacks and phone-in prescription refill requests. Organized patient charts before each day's clinic sessions began. Collected samples from patients for laboratory testing purposes. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Conducted routine laboratory tests and sample analyses to monitor diseases. Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Call Center Representative

Performantcorp San Angelo, Texas Jan 2021-Jul 2022 Worked with third-party vendors to address and clear loan closing requirements. Answered questions and advised customers regarding loans and transactions. Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions. Reviewed customer accounts to determine on-time payments and loan terms compliance. Provided quotes and loan status updates to clients in a timely manner. Tier 1 Associate

Icrossing San Angelo, Texas Jan 2020-Jan 2021

Answered questions and advised customers regarding loans and transactions. Compiled and verified financial documents necessary for loan processing. Provided quotes and loan status updates to clients in a timely manner. Reviewed customer accounts to determine on-time payments and loan terms compliance. Customer Service

Dillards Department Store Arlington, Texas Sep 2018-Sep 2019 EDUCATION AND TRAINING

Handled escalated customer service matters professionally. Greeted patrons and provided excellent customer service. Managed daily operations of customer service center, including staff scheduling and customer service.

Created reports summarizing daily customer service activities. Handled returns and exchanges according to company policies. Bagged or packaged purchases and wrapped gifts.

Bachelor of Science: Nursing

Angelo State University San Angelo, TX Expected in May 2026 Associate of Science: Nursing

Mountain View College Dallas, TX Expected in Apr 2026

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