Customer Service Financial Services
Resume:
Shyanna Ramsey
614-***-**** * *************@******.***
Customer Service
High-energy,dependable, flexible, Customer Service professional with 3+ years documented experience. Personal
characteristics include a strong service orientation and appreciation of diversity. Determined to exceed employer and
client expectations and able to work well alone or on a team.
‘Areas of Expertise
Resilient e@ = Problem Solver @ Persuasion
Microsoft office © Great communication skills © Team player
Time management e@ Reliable @ excellent communication
Respectful © polite skills
e@ = Great listener
Employment Experience
Discover Financial Services
June 2023 -2025
Senior Collection speci
t
e@ Complete research, analysis and documentation of account activity and used personal judgment to determine
appropriate actions that remove or minimized fraud exposure.
© Recommend process and procedure changes and assisted in various projects designed to enhance the banks
overall risk program
¢ Handled confidential information in accordance with privacy policies.
e Assist member in determining whether transactions are fraud or not and if so open dispute
@ Receive inbound calls assisting with initiating disputes
The Gap
Customer service consultant
October 2020 - May 2023
Manage customer inquiries by providing product information and processing orders.
Ensure timely, one-call resolution with customers.
Deliver a superior customer experience.
Effectively de-escalate customer issues using empathy and willingness to assist...
Igor
Agent
February 2020-September 2020
Complete contract forms, prepare change of address records, or issue service discontinuance orders.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, ot atrange for billing.
Assist customers by providing technical support to resolve issues with electronics.
Education
Marion-Franklin High School
Contact this candidate