Customer Service It Specialist

Jesse A. Lane

************@*****.*** 215-***-****

**** ********** *** ****, ********, PA 19446

Active Department of Defense (DoD) Secret Level Clearance Dynamic cybersecurity professional with a robust foundation in Cybersecurity Analytics and Operations from Pennsylvania State University. Driven by a passion for safeguarding digital assets, I specialize in ensuring the confidentiality, integrity, and availability of information. Committed to continuous growth, actively pursuing cybersecurity certifications.

.

Skills & Characteristics

● Teamwork ● Problem Solving

● Attention to Detail ● Customer Service

● Oral and written communication ● Critical Thinking Experience

Jan 06, 2025 - Current

United States Agency for International Development, Washington, D.C. IT Specialist

GS-2210-9 (Full Time - 40 Hours per Week)

● Collaborated with the engineering teams to stage and deploy software testing environments in Azure DevOps, troubleshoot build and configuration failures, check for security vulnerabilities to ensure seamless deployment.

● Utilized ServiceNow to evaluate and approve/deny hardware and software requests from external agencies ensuring compliance with security policies and mitigating potential risks.

● Implemented SASE to build a Zero Trust network to securely connect users, systems, and endpoints to applications and services, ensuring robust security across distributed environments.

Aug 28, 2023 - Jan 06, 2025

Army Test & Evaluation Center, Aberdeen Proving Ground, MD Cyber Evaluator

GS-1550-7/9 (Full Time - 40 Hours per Week)

● Collaborate with a cross-functional team of subject matter experts to develop comprehensive testing and evaluation plans for multiple high-impact programs.

● Enhance system survivability by collecting and analyzing critical data, identifying key vulnerabilities, and implementing robust solutions utilizing DevSecOps to ensure operational resilience under adverse conditions.

● Monitor and evaluate system performance to ensure programs are in compliance and survivable from cyber and electronic warfare threats.

● Participate in the testing and evaluation of cybersecurity technologies and applications to programs utilizing MITRE ATT&CK and D3FEND to assess adversarial tactics. G6 Cyber Security Auditor (Developmental Oct 01, 2024 - Jan 06, 2025)

● Evaluated and approved software assessments from various agencies, ensuring compliance and driving quality standards to enhance operational efficiency and innovation.

● Utilize Endpoint Security Solutions ePolicy Orchestrator, Assured Compliance Assessment Solution, AS&D STIG and Tenable Nessus to scan for application and network vulnerabilities and assess risks across hundreds of systems within ATEC.

● Proactively communicated and coordinated with Cyber Branch Leads across multiple agencies to clarify assessment concerns and foster collaborative solutions.

Apr 11, 2023 - Aug 24, 2023

IT Service ArchiTechs LLC, Springfield, PA

Junior Cyber Security Analyst (Full Time - 40 Hours per Week)

● Monitor systems for vulnerabilities and threats, implementing intrusion detection and prevention systems to identify potential risks and take appropriate preventative measures.

● Successfully deploy antivirus solutions and policies to client systems, ensuring protection against malware, viruses, and other security threats.

● Conduct regular phishing campaigns and simulations with BullPhish ID to educate employees and improve overall organizational security posture.

● Demonstrated expertise in effectively restoring quarantined emails suspected of phishing, ensuring legitimate emails are promptly delivered while mitigating security risks. Nov 9, 2021 - Dec 30, 2021

Pennsylvania State Health St. Joseph Medical Group, Reading, PA IS End User Support Intern (Full Time Internship - 40 Hours Per Week)

● Developed and implemented a systematic approach to re-imaging over hundreds of desktops and laptops, upgrading them to Windows 10, ensuring enhanced performance, security, and compatibility with modern software and systems.

● Demonstrated strong technical expertise in diagnosing and troubleshooting hardware, software, and network problems, ensuring prompt resolution of IT-related tickets.

● Successfully upgraded company desktops’ hard drives, improving system performance and storage capacity while ensuring data integrity and seamless transaction. Education and Certifications

Pennsylvania State University - Reading, PA (Jul 2020 - Dec 2022) Bachelor of Science in Cybersecurity Analytics and Operations Minor in Information Science & Technology

CompTIA Security+ Certificate - Apr 2023 - Apr 2026

Contact this candidate