General Manager Land Use

Ellis Ofori Amanfo

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PROFESSIONAL SUMMARY

To be part of an institution or company that seeks to enhance career development. WORK EXPERIENCE

General Manager Jan 2021- to date

Ellis and Sons Company Limited • Kumasi-Ghana

Skills in sales & marketing

Dealing with customer queries and complaints.

Maintaining statistical and financial records.

Managing budgets.

Recruiting, training, supervising and appraising staff.

Overseeing pricing and stock control

Meeting customers & conducting face-to-face presentations

Achieving high levels of customer satisfaction through excellence in receiving,

Identifying, dispatching and assuring quality of goods.

Measuring and reporting the effectiveness of warehousing activities and Employees performance.

Organizing and maintaining inventory and storage area.

Achieving Client Targets.

Representative of Ghana Aug 2021 - Aug 2021

Institute for Housing and Sustainable Land Use • Rotterdam, Netherlands

• Financing Land Use and Urban Resilience.

• Countries’ representatives meet to discuss financing land use in the urban areas.

• Top universities’ professors meet with professional planners, geographers and housing experts to deliberate on the importance of financing land use and also providing quality housing facilities for citizens and alleviation of slums in the urban areas.

Verification Officer Dec 2020 - Dec 2020

Electoral Commission of Ghana • Kumasi, Ghana

• Assisting in the verification of voters on 7th December, 2020 (Election Day)

• Ensuring the security of the verification machine. Data Entry Clerk Aug 2020 - Sep 2020

Electoral Commission of Ghana (Adansi North District) • Kumasi, Ghana

• Collecting information for entry into the computer for voters

• Ensuring the registration of qualified applicants

• Issuing of Voter Id cards to voters

Names Reference List Officer Dec 2019 - Dec 2019

Electoral Commission of Ghana (Adansi North District) • Kumasi, Ghana

• Assisting valid voters to locate their names in the voters register before they are verified

• Identifying people with double or multiple registration that are contrary to election laws Assistant District Planning Officer Sep 2010 - Present Atwima Kwanwoma District Assembly • Kumasi, Ghana

• Assist in developing, implementing and monitoring the developmental activities in the district.

• Assist in developing and reviewing policies which affect the District.

• Collect, analyse and compile data on social, economic and political issues.

• preparing District Medium Term Development Plans

• Evaluating projects

Loan Officer Sep 2010 - Feb 2012

YAN Microfinance Limited • Kumasi, Ghana

• Interview applicants for personal, mortgage, student and business loans

• Promote the sale of deposit, investment, credit and loan products and services

• Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment and other financial goals

• Research and evaluate loan applicant’s financial status, references, credit and ability to repay the loan

• Complete credit and loan documentation

• Submit credit and loan applications to branch or credit manager with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected

• Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action

• Review and update credit and loan filesAct as joint custodian for cash and securities. Census Field Supervisor Sep 2010 - Jan 2011

Ghana Statistical Service • Kumasi, Ghana

• Assisted in supervising the 2010 Population and Housing Census organised by the Ghana Statistical Service.

• Inquire about a variety of specific information including a person’s name, age, religious preference, address and state of residency; gather, record and encode information from a survey

• Get in touch with individuals to be interviewed in their own home, hotels, camps, hospitals etc Research Assistant Jun 2008 - Aug 2008

Bureau of Integrated Rural Development (BIRD ) • Kumasi, Ghana

• Assisted in Rural Development forum organised by BIRD for political parties to debate on developing the rural areas of Ghana.

• Trans- disciplinary Student platform ( TSPA) organised by BIRD for Ghanaian and Dutch nationals to come together to deliberate on rural development.

• Assisted in the baseline survey of the North and South Tonguof Volta Region of Ghana organised by PLAN Ghana .

Research Assistant Jun 2007 - Aug 2007

Lawyers’ Chamber, Roman Hill • Kumasi, Ghana

• Assisted in taking complainants and Plaintiff records.

• Preparing dockers for court proceedings

• Assisted in taking first hand experience in complaints by clients Peer Counseller Sep 2005 - Aug 2007

Peer Counselling Unit (KNUST) • Kumasi, Ghana

• Counseling students on both finance and school life

• Solving peculiar problems of career development in students

• Counseling on how to excel on campus

• Building a religious life on campus.

EDUCATION

Certificate in Modern Project Management - Quality, Risk, Procurement and Project Closeout, Alison Academy • Galway, Ireland. Dec 2023 -

Quality control in project management using statistics to interpret data, development of quality as a competitive advantage.

Provides relevant data to an organization and enables it to make strategic decisions by identifying quality requirements

Produces an effective finalization process

Ensuring that every aspect of the project is complete and satisfies the customer's expectations contributes to client satisfaction.

Certificate in Customer Care Services

Alison Academy • Galway, Ireland, Dec 2023 -

Effective customer service is the key to customer engagement. The ability to quickly resolve a problem and promptly address concerns is crucial to the success of any business

Attracting and retaining customers.

Businesses can leverage good customer service to boost sales.

Empathy, good communication, and problem-solving are core skills in providing excellent customer service

Certificate in Retail Management: Marketing and Brand Management Alison Academy • Galway, Ireland, Dec 2023-Jan 2024

Creates a strong and consistent brand identity, making it easier for consumers to recognize and remember your brand

Create brand awareness

Gives an organization an identity, makes your business memorable, encourages consumers to buy from you, supports your marketing and advertising, and brings your employees pride.

Involves analyzing market trends, identifying target customers, developing marketing strategies, setting sales targets, and making informed decisions about product assortment and pricing Certificate in Supply Chain Management and Capacity Planning Dec 2020 - Dec 2021 Alison Academy • Galway, Ireland

• Effective supply chain management relies heavily on the implementation of robust planning practices.

• It allows organizations to align with customer demands, optimize resource allocation, and streamline operations for improved efficiency

Diploma in Education Jun 2016 - Aug 2017

University of Education • Winneba, Ghana.

Earning a diploma in education is a practical first step toward becoming an educator. A diploma program will typically take one to two years to complete. During this time, a student will gain the foundational knowledge and skills necessary to pursue a professional career in education. Bachelor of Science Development Planning Aug 2005 - Jun 2009 Kwame Nkrumah University of Science and Technology • Kumasi, Ghana Importance of learning Development Planning

• It sets out how we would like to see the country develop over a specified time period.

• It is also a road map: since we have a vision and a goal, how do we get there?

• Policies and standards help us to achieve the vision we have set ourselves for the future development of the country.

Some of the Major Courses learnt under Development Planning

• Management and Enterpreneurial Skills

• Governance and Development

• Policy Planning

• Economics of Development

• Geography

• Quantitative Methods

SKILLS

• Microsoft Office Skills

• Quality control

• ISO

• Project Management

• Statistics

• Quality management

• Management

• Risk management

• Procurement

• Leadership Skills

• Creative Thinking

• HTML and CSS Skills

• Communication Skills

• Team Work Skills

• Design Skills

• Presentation Skills

• Analytical Skills

• Counseling Skills

• Peotry Writing

• Customer Care

• Making portraits of people

PROFESSIONAL CREDENTIALS

• Development Planner (Ghana Association Planners)

• Licensed Professional Teacher (National Association of Graduate Teachers, Ghana)

• Certified Supply Chain manager

• Certified Retail Manager

• Pencil Artist

VOLUNTEER WORK

Christian Education Director Aug 2013 - Present

Heaven Seed Chapel International • Kumasi, Ghana

• Providing health talks for church members

• Engaging in community work by cleaning, clearing and desilting gutters

• Visiting orphanage homes during festive occasions

• Providing assistance for patients in the hosptials every 2 months

• Spreading the gospel in Prisons, market places and mental homes AWARDS AND HONOURS

Best Student (Basic Education Certificate Examination) 2000 Citation in Honor of church service 2021

First Aider, Red Cross Society, Ghana 2012

PERSONAL DEVELOPMENT

2020- MBA, European Graduate School Management

• Job opportunities for an MBA

• How to apply for an MBA

• How to finance an MBA

2010-Stimulating creativity and creating wealth

• Assessing profitable investment portfolios in Ghana

• Legal and institutional framework for doing business in Ghana

• Presentation from the Ghana Stock Exchange(GSE)

• Data Bank. 2009 Preparing for the Job Market

• Career development in the area of finance

• CV writing and interview passing skills

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