Supply Chain Information Technology
Resume:
Swarno Sekhar Ghosh (He/Him)
** ** ********* ****** ******, MA 02120 857-***-****
*.********@***.*** LinkedIn GitHub
EDUCATION
University of Massachusetts Boston Dorchester, MA
Master of Science in Information Technology - 3.83 GPA Expected May 2025
• Specialization: IT Management
• Relevant Coursework: Supply Chain Management, Project Management, Operations Risk Management.
• Relevant Coursework: Business Programming, Business Intelligence, Data Warehousing.
• Honors: Secured 2nd place out of 12 teams in a university-conducted Supply Chain Online Competition by optimizing procurement, inventory, and production strategies in a simulated printing-house operations game. Modern College of Engineering Pune Pune, India
Master of Science in Computer Application – 3.71 GPA June 2018 - May 2021
• Honors: [BHAU I2I]: My Project on Road Accidents Safety selected as Top 50 Best project in other sector/I2I (2019).
• Relevant Coursework: Operating Systems, Operations Research, Software Engineering, System Analysis Design
• Relevant Coursework: Web Technologies, Management Theory Practices, Probability and Statistics. K.K. Wagh College Nashik Nashik, India
Bachelor’s in computer science – 3.00 GPA June 2015 - May 2018
• Honors: Steganography using encryption and decryption workflow awarded as 1st prize (2017).
• Relevant Coursework: Practical Electronics, 8051 Arch Interfacing, System Programming, Computer Networks. PROFESSIONAL EXPERIENCE
University of Massachusetts Boston. Sept 2024 - Present Technical Support Assistant (Learning Management Systems)
• Facilitating learning through technologies along with leading and supporting performance improvement, productivity and effectiveness of the LMS.
• Oversee the Day-to-day management and continuing operation of web-based learning platform to ensure seamless operation to serve the learning needs and system administration.
• Coordinate/lead special projects as assigned.
• Customer Service & Help Desk Support.
• Provide strategic and operational input on e-learning capabilities and IT Support. Oliveboard Comtech Pvt Ltd. Jan 2023 – May 2023
Business Development Executive
• Established cross-functional teams to ensure cohesive brand messaging, facilitate demand-generation and develop effective sales tools and troubleshooting.
• Strategized for upcoming exams by collaborating with team members, developing comprehensive strategies, identifying issues, and software development.
• Managed client issues by conducting Zoom meetings to provide guidance, collaborating with various teams and designing to resolve problems, and ensuring client satisfaction.
• Reported and resolved content and accessibility issues by coordinating with respective departments, ensuring smooth user experience and compliance.
BYJU’s The Learning App Nov 2021 – Dec 2022
Business Development Trainee
• Successfully penetrated targeted accounts to drive significant sales growth within the client base, enhancing overall company revenue and telecommunications.
• Cultivated comprehensive understanding of company products and services, enabling strategic suggestions aligned with customer needs and debugging.
• Monitored business leads to understanding their requirements thoroughly, helping clients identify the most suitable solutions and general repair from Byju’s offerings.
• Teamed with different departments to ensure seamless operations and moved to various regions weekly to monitor growth and ensure effective implementation of strategies and application development. PROJECT & RESEARCH EXPERIENCE
UK Road Accident Tableau Project Dorchester, MA
• Utilized visualization techniques to create a comprehensive project analyzing road accident data in the UK.
• Introduction to dataset: UK vehicle accident dataset cornerstone of data-driven research, 2019-2022.
• Data source: Kaggle dataset integrates government reports, law enforcement data sources.
• Skills: Data Visualization, Presentation Skills, Continuous improvement, teamwork, tableau, presentation, strong communication skills, Project Management.
US News Colleges Python Project (Visualization, Regression Analysis) Dorchester, MA
• Utilizing visualization and regression techniques to create a comprehensive project analyzing the different aspects of decision making and the various factors that affect them.
• Project Overview: Website ranks U.S. universities for student decision-making.
• Web Crawling: Systematically navigated website extracted data with python and requests library.
• Skills: Presentation Skills, Public Speaking, Database Management System, Visualization, Continuous Improvement, Project Planning, Verbal Communication, Project Management.
Bike Safety Project Pune, India
• Conducted comprehensive data analysis to identify high-risk areas and patterns in bike accidents utilized visualization tools to present findings effectively.
• Developed actionable safety recommendations based on the analysis, aimed at reducing bike accidents. National Grid
Volunteer
LEADERSHIP
Waltham, MA
Jan 2024- Mar 2024
• Engaged in the prestigious National Grid Clean Energy Careers Academy, gaining invaluable insights of clean energy.
• Collected, analyzed, and interpreted data related to clean energy trends, applying analytics and forecasting to assess industry impact.
• Participated in a variety of activities focused on clean energy technologies, policies, and practices, fostering a deeper understanding.
• Gained hands-on experience with business intelligence tools, data management, and compliance in the context of sustainability and energy solutions.
SKILLS & INTERESTS
• Programming: Python (NumPy, pandas, scikit-learn), SQL, Tableau, Power BI, C++, Java, DBMS.
• Language: Fluent English, Hindi, Bengali
• Job Skills: Windows XP, ServiceNow, Microsoft Office, Microsoft Windows, System Administration, IT Support, Designing, Troubleshooting, IT Service Management, Software Development, Application Development, Data Analytics, Business Analytics, Problem Solving, Excel.
• Interests: Chess, Painting, Travelling, Movies.
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