El Paso Information Systems
Resume:
JAYLAN HINES
**************@*****.*** 940-***-****
https://www.linkedin.com/in/jaylanhines/
SUMMARY
I am an Army veteran who has recently discovered a passion for computers and how they work. I am hard working, dedicated, punctual, and a great team player. I learn quickly, and I can easily adapt when facing new challenges. My goal is to secure a position at your organization that will benefit both myself and the company as a whole. EDUCATION
DeVry University
Attended: July 10th, 2022 - June 2023
Courses: Intro to Operating Systems, Intro to Tech and Information Systems, Intro to Programming, Programming with Objects LeaderQuest Dallas, Irving, TX
Attended: October 4th -December 12th 2020
Courses: ITIL 4 Foundation, CompTIA A+, CompTIA Network+, CompTIA Security+ University of Maryland Global Campus, Baltimore, MD Bachelor of Computer Networks and Cybersecurity Candidate, 2023 Courses: Intro to Research, Info Systems Management Calhoun Community College, Huntsville, AL
Attended: Fall 2012 – Fall 2014
El Paso Community College, El Paso, TX
Attended: Fall 2011 – Spring 2012
CERTIFICATIONS
● ITIL 4 Foundation October 9th, 2020
ITIL® Foundation Certification. ... The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
● CompTIA A+ Core 1 April 6th, 2021
CompTIA A+ Core 1 (220-1001) Exam Description: The CompTIA A+ 220-1001 exam covers mobile devices, networking technology, hardware, virtualization and cloud computing, and network troubleshooting.
... CompTIA recommends these tips for handling the PBQs: Manage your time wisely. SKILLS
● PC hardware and Operating Systems
● Quickbooks Online Experience
● OSI Model, TCP/IP, Ethernet, LAN, WAN, internetworking, and basic telecommunications technologies
● Simple network design and implementation
● Hands-on skills in router and switch configurations
● Hands-on skills in installing, maintaining, and managing desktop/client and server operating systems (e.g., Microsoft, Linux and Mac OS)
EXPERIENCE
Director of Operations, Hines Law Firm PLLC
May 2023- September2024
● Created and maintained efficient workflows and operations
● Utilized Quickbooks to perform accounting and bookkeeping tasks
● Implemented and enforced company wide policies to enhance productivity
● Oversaw and managed support staff
● Timely responded to and resolved issues that arose in day to day operations Level 1 Technical Support Desk, DFW Technologies, Richardson, TX May 2021
● Provided Level 1 Technical support for security camera monitoring systems
● Generated, monitored, and executed that came through the site Head of IT, Udeshi Law Firm, Dallas, TX
January - February 2021
● Troubleshoot and resolve all technological issues that arise
● Maintain all firm cybersecurity protocol
● Outfitted and installed an entirely new computer set up United States Army, Fort Myer Henderson Hall, Arlington, VA Team Supervisor, 2017-2020
● Manage and maintain personnel
● Lead group training exercises
● Maintain radio communications
United States Army, Fort Myer Henderson Hall, Arlington, VA Squad Automatic Weapons Specialist, 2017-2018
● Provided defensive fire during combat simulations
● Ensured the safety and preparedness of my team
● Made quick tactical decisions and executed orders United States Army, Fort Myer Henderson Hall, Arlington, VA Grenadier, 2016-2017
● Provided explosive ordinance
● Concealed the tactical decisions of my team through smoke screens
● Assessed live-time battle scenarios to establish the best course of action United States Army, Fort Myer Henderson Hall, Arlington, VA Rifleman, 2016
● Performed ceremonial duties (2016-2020)
● Worked within a team-unit to achieve a common goal
● Learned to be detail-oriented in my work
SOFT SKILLS
● Great communication
● Ability to analyze problems and develop solutions in a timely manner
● Team player with a positive attitude
● Maturity to work independently
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