Customer Service Rep

SHANTEL D. PARKER

*** ******** ******, *********, *** Jersey . 302-***-**** . ************@*****.***

OBJECTIVES: My goal is to contribute my skills and abilities to a quality organization, which encourages a professional

working environment, teamwork, and opportunity for further development and growth.

HIGHLIGHTS OF QUALIFICATIONS

Organized and detailed-oriented: knack for understanding procedures and logistics.

Strong skills in time management, prioritizing tasks and meeting deadlines.

Expert knowledge and abilities in written communication.

A patent listener who fully focuses on speakers and understands a variety of accents.

RELEVANT EXPERIENCE

Communication & People Skills:

Consistently maintain a positive attitude and enjoy helping people.

Articulate and very effective working with people of different backgrounds and temperaments.

Accurately record, remember, and verbally communicate detailed information.

Exceptional with the English language and strong written and transcription skills.

Cooperatively works with others to produce and deliver required work.

Organization & Time Management:

A problem solver who quickly grasp complex situations and turns them into manageable tasks.

Produce quality work even when under extreme time pressure and deadlines.

Proven ability to understand and follow complex instructions to successful conclusions.

Collaborate in teams to produce quality reports.

Technical Skills:

Very accurate and rapid keyboarder.

Experienced in editing and proofreading lengthy documents with focus on word definitions, spelling, sentence

structure, and grammar.

EDUCATION

Cumberland County College, Vineland, New Jersey, 1996-2001

Bridgeton High School, Bridgeton, New Jersey, 1989-1993

WORK HISTORY

Warehouser, DWK Life Sciences, Nov 2022 - Current

General Utility Worker, Ardagh Group, March 2022 - Nov 2022

Downline Operator, Danone North America, Sept. 2021 - March 2022

Inbound Stower, Amazon, July 2020 - Oct. 2021

Inventory Control Specialist, McLane Company, Nov. 2019 - July 2020

Lead Shipping Clerk, Wheaton Industries, June 2014 - Dec 2016

Packer/Inspector, AJM Packing Corporation, April 2014 - June 2014

Packer/Inspector, Protocal, AC Moore, Oct. 2013 - Dec. 2013

Package Handler, FedEx Grounds, Dec. 2009 - Jan. 2011

Data Entry/Customer Service, Kelly Services, Ceva Logistics, May 2010 - July 2010

Customer Service Rep., Accountants For You, Apple One, Feb. 2010 - April 2010

Packer/Inspector/Lead/Machine Operator/Forklift Driver, Leone Industries, May 2004 - Dec. 2009

Assoc. Lane Tech., Parson Inspection and Maintenance Corp, June 2001 - Sept.

Customer Service Rep., Cendant Mortgage, April 2000 - Nov. 2000

Customer Service Rep., Comcast Cable, Nov. 1998 - April 2000

PBX Operator, Caesar’s Hotel and Casino, Jan. 1997 - October 1998

Supervisor, Kmart Vineland - Front check out and customer service desk. Open and closed store 1/1995-2/1996

Volunteer Front desk Inspira Hospital

Volunteer Gould town Firehouse

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