Customer Service Guest Relations

BERECIA

SMITH

***************@*****.*** 912-***-****

Apopka, FL 32703

WWW: Bold Profile

PROFESSIONAL SUMMARY

Driven professional with experience at Country Inns & Suites, adept in housekeeping and guest relations, showcasing strong problem-solving and teamwork skills. Excelled in reducing machine downtime by performing regular inspections, ensuring high-quality standards in both hospitality and manufacturing settings. Demonstrated expertise in cleaning, customer service, and safety compliance, contributing to enhanced guest satisfaction and operational efficiency.

SKILLS

Cleaning bathrooms

Guest Relations

Vacuuming and sweeping

Dusting furniture

Customer service-focused

Mopping floors

Chemical Handling

Waste disposal

Sorting and washing laundry

Supply Inventory Management

Bathroom maintenance

Folding clean laundry

Vacuuming carpets

Window Cleaning

Laundry expertise

Furniture polishing

Dusting surfaces

Housekeeping

Guest Service and Support

Customer Service

Teamwork and Collaboration

Team Support and Collaboration

Problem-Solving

Guest Request Response

Health and safety compliance

Work Planning and Organization

Kitchen Cleaning and Dishwashing

WORK HISTORY

01/2023 - 04/2024

Housekeeping Room Attendant / Hostess Country Inns & Suites - Conyers, GA do hostess in the morning and clean lobby and sometime I help with room and laundry I supervise at Disney at the contemporary hotel. Machine Operator Assembler Elixir Excursion - Douglas, GA 12/2013 - 07/2018 Operated machining equipment safely with team of operators. Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers. Complied with company and OSHA safety rules and regulations. Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.

Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.

EDUCATION

Apopka High School - Apopka, FL 05/1986

Major : Accounting And Business Management

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