Power Bi Microsoft Dynamics

Profile:

As a seasoned Microsoft Power Platform Developer with over 7 years of experience, I specialize in leveraging PowerApps, Power Automate, and Power BI to design, develop, and optimize customized solutions that drive organizational success. With a strong foundation in Microsoft Dynamics 365 CRM, including system customization, integration, and strategic planning, I am committed to delivering high-impact solutions that enhance customer engagement, streamline business processes, and foster operational efficiency. Passionate about staying at the forefront of emerging technologies, I aim to lead cross-functional teams in utilizing Power Platform tools and Dataverse to innovate, improve workflows, and contribute to sustainable business growth.

Summary:

7 years of experience in software development and programming using Microsoft technologies.

Expertise in Microsoft Dynamics CRM (versions 365, 2016, 2015, and 2013) and solution management within MS CRM.

Strong knowledge of Customer Service, Marketing, Omnichannel, Power Virtual Agents, and Co-Pilot.

Skilled in creating Microsoft Dynamics CRM plug-ins and workflow libraries.

Proficient in PowerApps (Canvas & Model-driven), Power Automate, Power BI, Dataverse, Power Virtual Agents, Power Pages, Azure, .NET Web API, SharePoint, and Dynamics 365 CRM.

Experienced in creating reports and dashboards using SQL Server and Power BI.

Proficient in JavaScript for custom development.

Hands-on experience with Power Automate Flows and Logic Apps.

Strong understanding of Agile methodologies and project management, including onsite/offshore coordination.

Ability to manage multiple projects simultaneously, often under tight deadlines.

Familiar with Microsoft Sure Step implementation methodology.

Experienced in handling the complete project lifecycle, including requirements gathering, consultation, development, implementation, go-live, maintenance, and support.

Experience in integrating Dynamics 365 with various third-party tools and applications.

Education:

Master’s degree, Auburn University at Montgomery, Alabama

Bachelor’s degree, Kakatiya Institute of Technology Science Warangal, IND

Technical Skills:

CRM Tools: Microsoft Dynamics 365 - Online

Platform: PowerApps (Canvas & Model-driven), Power Automate (Flows), Power BI, Dataverse, Power

Virtual Agents, Power Pages, PowerApps Portals

Portal: Dynamics 365 Portals / Power Portals.

Reporting: CRM Reporting, Power BI, Azure DevOps, ServiceNow

Scripts/Languages: C#, HTML, JavaScript, jQuery, XML, JSON, CSS, SQL Server

Data Migration: Kingsway Soft, XRM Toolbox, Scribe, Data Export Service.

Methodology: Agile, Waterfall, Rally Dev, Jira

Professional Experience:

CHS Inc, Minnesota, United States Nov 2023 – Present

Microsoft Dynamics 365 CRM / Power Apps Developer

Experienced in developing model-driven apps using Microsoft PowerApps and automating processes with Power Automate.

Proficient in custom integrations using tools such as Scribe, Kingsway Soft, and Azure Data Works.

Engaged in Microsoft Dynamics 365 Marketing, focusing on lead generation and customer journey orchestration.

Developed model-driven and web portal applications with Power Apps, integrating them with Dynamics 365.

Designed and implemented multiple workflows based on case creation processes using Microsoft Power Automate.

Created various automation flows to enhance workflows, including event notifications, data synchronization, and data collection.

Customized and configured Dynamics 365 CRM by creating custom entities, fields, and forms to meet business user needs.

Passionate developer with experience in emerging Microsoft technologies like PowerApps, Flow, and Power BI.

Experienced working on Contact Center projects, with a focus on implementing Omni-Channel solutions

Developed multiple web pages and integrated Power Apps and forms into them.

Integrated MS Office Outlook 2013 with Dynamics CRM.

Analyzed customer requirements and prepared technical design documents for CRM, collaborating with technical architects and business teams for approval.

Healthcare Partners LLC, Austin, TX Sep 2022 – Oct 2023

Microsoft Dynamics 365 CRM / Power Apps Developer

Developed multiple Entity Forms, Web Files (JavaScript & CSS), Web Forms, and Web Pages.

Customized and created CRM solutions using MS Dynamics CRM 2016, along with C#, VB.NET, CRM SDK, plugins, workflows, actions, JavaScript, HTML, CSS, jQuery, SQL Server, and SSRS.

Developed and customized Canvas PowerApps for various business solutions, including form design, data integration, and user interface customization, leveraging Microsoft Dataverse and external data sources to enhance functionality and user experience

Managed the Dynamics Security Model by utilizing Entity Permissions and Web Roles, creating different Web Roles for various user groups and defining entity permissions for read/write access levels.

Gained hands-on experience in creating bots using Power Virtual Agents and have strong .NET development skills, including familiarity with C#, ASP.NET MVC, Entity Framework, JavaScript, HTML, and CSS.

Responsible for the analysis, design, implementation, management, and maintenance of full software development life cycle (SDLC) projects.

Implemented various Power Apps and Power Forms, creating and integrating multiple web pages with these applications.

Ensured that the quality of delivered products meets Microsoft’s quality and security standards.

Built custom screens in Dynamics 365 using HTML and JavaScript web resources.

Created and configured Power Apps Portals for external users.

Participated in designing database diagrams and tables in SQL Server.

Developed solutions following both the software development life cycle (SDLC) and agile methodologies.

Worked on workflows to automate processes based on requirements in MS Dynamics 365.

Prepared user manuals and trained end users on new features.

Toyota Motors, Dallas, TX Aug 2018 – Aug 2022

Power Apps Consultant

Developed model-driven and web portal applications using Power Apps, integrating seamlessly with Dynamics 365 to enhance business workflows and user experience.

Installed and configured Microsoft Dynamics CRM systems for development and testing, including setting up server instances and creating multiple organizations to support business needs.

Customized forms, views, and pages for newly implemented modules in Dynamics 365 CRM, optimizing user interface and functionality.

Built custom screens in Dynamics 365 using HTML and JavaScript web resources to meet specific business requirements and improve user engagement.

Developed API controllers to consume RESTful web services, integrating them into CRM plugins and workflows to enhance data retrieval and processing.

Created custom dashboards and custom ribbon buttons to enhance CRM usability and improve business reporting and analytics.

Developed plugins to synchronize and update payment details within the CRM system, ensuring accurate data flow across the application.

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