Customer Service Rep
Resume:
Virginia Ancrum
Stone Mountain, GA 30083
*******@*****.*** 678-***-****
OBJECTIVE: A rewarding position where I can utilize my skills.
SKILLS PROFILE: Managerial, People, Communication, Development, Motivational
GA. Dept Of Revenue 12/2020-07/2024
Customer Service Rep Remote Atlanta, GA
I support Customers by providing helpful information and answering tax related questions. Primary responsibilities:
I provided information about their account balances, credits, address changes and previous refunds.
I transferred customers to various departments for other tax issues, such as payment arrangements, estimated tax payments.
I unlocked accounts, reset passwords, and emails for customers who have an online account through our GTC website.
Provided and guided customers through our online sites for various information about our tax forms.
My position was to provide excellent customer service and make customers feel good about calling in during a stressful season.
H & R Block
01/2011-07/2020
Tax Associate
Norcross GA
I was responsible for income tax preparation for individuals.
Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner. Complete tax forms in accordance with the policies in compliance with legislation and regulations.
Primary responsibilities:
Compute taxes owed by following tax credits, ensure clients do not pay unnecessary taxes, interview clients to get a thorough picture of the financial situation.
Verify totals on past forms for accuracy, calculate and invoice for form preparation fees.
Resolve customer complaints, recommend additional products and services.
Prepare tax returns using electronic filing software. Ensure a copy of the completed return is provided to the customer.
EDUCATION HISTORY
Everest Institute 06/2009-05/2010
Medical Assistant Norcross, GA
Housatonic CC 01/1978-06/1978 Liberal Arts Bridgeport, CT
John F. Kennedy H.S. 09/1974-06/1977 Diploma Bronx, NY
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