Team Associate Process Improvement

Antonio Jerome Avery

**** **** ******* #*** ******: 202-***-****

Temple Hills, MD 20748 email: ***********@*****.*** Professional Strengths

● Dedicated team associate with excellent interpersonal skills

● Efficient and effective in addressing customer needs as well as the concerns of the associate

● Methodical and detailed oral and written communication

● Process improvement skills and proficient in operating most computer software Professional Experience

HVAC Contractor 1997-2000 DDS-Diversified Distribution Systems

● Prepares contract documents in accordance with company policy

● Reviews complex solicitations and prepares specialized and/or non-routine responses for proposals, bids and contracts and contract modifications.

● Plans material procurement, and installation and commissioning of HVAC systems.

● Diagnoses and repairs complex control systems requiring extensive knowledge of a variety of electronic or digital controls and document checking systems.

● Analyzes and diagnoses reported problems to provide the appropriate technical solution and evaluates the criticality of the situation to provide proper solutions.

● Creates application tips, quality alerts, appropriate to capture and communicate lessons learned to the field user community to improve product delivery, quality, and efficiency. Kitchen Supervisor 1996-2000 Aramark/Occoquan VA

● Supervises and coordinates activities of food preparation, kitchen, pantry, and storeroom personnel and purchases or requisitions foodstuffs and kitchen supplies: Plans or participates in planning menus, preparing and apportioning foods, and utilizing food surpluses and leftovers.

● Specifies number of servings to be made from any vegetable, meat, beverage, and dessert to control portion costs.

● Supervises non cooking personnel, such as KITCHEN HELPER, to ensure cleanliness of kitchen and equipment.

● Supervises COOK and tastes, smells, and observes food to ensure conformance with recipes and appearance standards.

● Supervises workers engaged in inventory, storage, and distribution of foodstuffs and supplies.

● Purchases foodstuffs, kitchen supplies, and equipment, or requisitions them from PURCHASING AGENT. May set prices to be charged for food items.

● Hires and discharges employees. Trains new workers.

● May meet with professional staff, customers, or client groups to resolve menu inconsistencies or to plan menus for special occasions.

● May assist dietitians to plan, change, test, and standardize recipes to increase the number of servings prepared.

HVAC/Electrical Engineer 2000-2003 MC Services/Takoma Park

● Evaluates electrical systems, products, components, and applications by designing and conducting research programs; applying knowledge of electricity and materials.

● Confirms systems' and components' capabilities by designing testing methods; testing properties.

● Develops electrical products by studying customer requirements; researching and testing manufacturing and assembly methods and materials.

● Develops manufacturing processes by designing and modifying equipment for building and assembling electrical components; soliciting observations from operators.

● Assures product quality by designing electrical testing methods; testing finished products and system capabilities.

● Prepares product reports by collecting, analyzing, and summarizing information and trends.

● Provides engineering information by answering questions and requests.

● Maintains product and company reputation by complying with federal and state regulations.

● Keeps equipment operational by following manufacturer's instructions and established procedures; requesting repair service.

● Maintains product database by writing computer programs; entering data.

● Completes projects by training and guiding technicians.

● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.

● Contributes to team effort by accomplishing related results as needed. Contractor/Owner 2003-Present ACI/Hensel Phelps

● Understanding the requirements of the job

● Draw up an estimate regarding the required workforce and resources

● Gathering a workforce to complete the job

● Preparing estimates to submit to the contractor with contracts at Andrews Air Force Base, Fort Meade, and Boiling Military Base

● Paying the workers and ensuring that they deliver good work

● Ensuring that the project can be completed within the deadlines specified by the contractor

● Dealing with the issues of the employees

● Keep accurate records of the project in both technical detailing and financial terms

● Supervise the job and conduct regular quality checks to ensure that the final product will be of high quality

● Evaluates electrical systems, products, components, and applications by designing and conducting research programs; applying knowledge of electricity and materials.

● Confirms systems' and components' capabilities by designing testing methods; testing properties.

● Develops electrical products by studying customer requirements; researching and testing manufacturing and assembly methods and materials.

● Develops manufacturing processes by designing and modifying equipment for building and assembling electrical components; soliciting observations from operators.

● Assures product quality by designing electrical testing methods; testing finished products and system capabilities.

● Prepares product reports by collecting, analyzing, and summarizing information and trends Steward 2016-2020 MGM Casino/Resorts National Harbor

● MGM Resorts National Harbor stewarding since December 2016 opening month

● Ensures all equipment is working, ensuring any malfunctioning equipment is promptly repaired or replaced

● Maintaining a clean environment

● Ensures all equipment such as dishes, cutlery, and cooking equipment are clean throughout the night shift for utilization throughout this shift and the following shift.

● Supervises and reviews the staff to ensure all restaurants are clean and fully stocked with necessary equipment.

● Assist wherever needed to show comradery and a team environment, leading by execution.

Service Agent Supervisor 2021-Present Avis/Budget Car Rental

● Maintain and supervise a team of 5 to 10 agents in assisting the clients of the company, while making daily quotas and service responsibilities.

● You will detail the interior and exterior of vehicles including cleaning, washing, vacuuming, removing trash, etc. and fill gas tanks and check fluid levels

● Other responsibilities include checking for automotive damage, ensuring cars are operational and driving and parking vehicles on the lot as needed. EDUCATION

Graduated in 1992 from Theodore Roosevelt Senior High School DC/Certification in plumbing, carpentry, fork lift, electrical engineering, HVAC, computer installation, fiber optics

Graduated Norfolk State University in1990

Associates Degree Engineering

References Available Upon Request

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