Customer Service Administrative Support

Kimberly J Wilson

*** ************* **, ******, ** 15431

*************@*****.*** 724-***-****

Professional Summary

Experienced customer service professional with a background in retail, healthcare, and administrative support. Strong communication, organization, and problem-solving skills. Adept at assisting customers, managing inventory, and maintaining efficient operations in fast-paced environments. Seeking a role in customer service, healthcare, or retail where I can apply my experience and skills.

Work Experience

Caregiver Epitome Home Care Nov 2024 - Present

- Assist clients with daily living activities, including dressing, bathing, and meal preparation.

- Provide companionship and emotional support.

- Run errands, shop for necessities, and provide medication reminders. Stock Associate (Overnight) Walmart Sep 2022 - Aug 2024

- Stocked shelves, organized merchandise, and maintained a clean store environment.

- Assisted customers with product inquiries and location assistance. Walmart Associate Walmart Apr 2004 - May 2014

- Provided customer service in various departments, including cashier, layaway, and stock.

- Assisted with processing transactions, handling customer concerns, and maintaining store organization.

Medical Assistant Centerville Clinics Sep 2002 - Feb 2004

- Assisted healthcare providers with patient care, vital signs, and medical procedures.

- Scheduled appointments, managed patient records, and provided front-desk support. Stay-at-Home Mom May 2014 - Sep 2022

- Managed household operations, budgeting, and scheduling for four children.

- Developed strong multitasking, organizational, and problem-solving skills. Education

Associate Degree in Medical Assisting

Sawyer School (1999)

High School Diploma

Connellsville Area High School (1998)

Skills

- Customer Service & Communication

- Cashiering & POS Systems

- Retail Sales & Inventory Management

- Scheduling & Administrative Support

- Medical Office & Patient Care Assistance

- Problem-Solving & Organization

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