Project Management Information Technology

***********@*****.*** 904-***-****

***** ****** **** ***** *. Jacksonville, FL 32258

PROFESSIONAL OBJECTIVE

Proven leader and manager seeking opportunities to deliver strategic value and successful program delivery within a driven organization. Motivated to bring a lifetime of achievement to bear in delivering solid results in managing a myriad of areas for technology directives in any business sector. Extensive, accomplished history of technical project completion with the ability to motivate, monitor and lead while working with upper management on customer driven concept and vision.

QUALIFICATIONS

•Over 30 years of experience in information technology

•20+ years of experience in information technology Program/Portfolio/Project management using PMI's PMBOK methodologies. Expert in Agile, Agile SAFE, Waterfall and hybrid methodologies

•15+ years of Fortune 500, Fortune 100 management experience

•Career certifications include PMP Certified through Project Management Institute May 2009, Lean Six Sigma 2010 and Agile Certified Scrum Master in 2013

•Extensive work within multiple PMO organizations, contributing to the creation, development and adherence to PMI processes and procedures that align with corporate goals

•Well versed in Microsoft Sharepoint, Project, Planview, Smartsheet, Clarity, ServiceNow, Atlassian, Azure Devops, Trello and Jira/Confluence software for managing programs/projects.

•Accountant level financials reporting from cost center and value driver perspectives

•Agile Coach experience with expertise in the use of Agile tools, techniques and facilitating Agile Scrum ceremonies

•Experienced in diverse technologies and architectures with Infotainment, telematics, AWS, Azure, ERP, mainframe, gui, web and mobile (Android, Apple) platform environments

•Highly intelligent, creative and innovative with excellent situational awareness and a proven ability to deliver results exceeding customer expectations

•Exceptional written and oral communication to all levels of organizational hierarchy

•Acutely effective people manager with excellent emotional intelligence skills and a sound approach to identifying and resolving issues and risks with detailed orientation

CAREER HIGHLIGHTS

January 2024 to Jul 2024 Senior Project Manager Jacksonville, FL Hybrid

(BrookSource)

Client CSX Corporation

Successfully implemented processes and practices that properly support the Agile methodology and fundamentals as mandated.

Oversaw all SAP workstream RICEF objects through development and functional unit testing while implementing agile in support of the CSX Digital Transformation Project

Managed workflow with Jira/Confluence and Smartsheeet

July 2023 to January 2024 Senior Project Manager Remote

(Stephen Douglas)

Client Ryder Systems Inc.

Assigned to 5 projects on day one to bring several issues back to Green status by implementing Agile methodology using Jira for collaboration and workflow

Successfully managed the Ryder Systems Headquarter move to a new facility in Coral Gables, coordinating Ryder internal estimation for network, telecom and security teams as well as vendor requirements and SOW signoff

Filled the roles of Business Analyst, PM and Test Coordinator on 3 projects through successful Go Live including, Telecom Expense Management, Sale of Class B IPs and Triumph Pay QuickPay Implementation for Suppliers and Carriers

April 2021 to May 2023 Chief Project Manager Remote

(MODIS)

Client Volvo North America

Successfully Managed Volvo Truck North America’s (VTNA) Configuration of Connected Services Solution (COCOS) for the VTNA and MACK fleets. Organized and oversaw the implementation of the processes of documenting, creating, managing, and selling subscriptions for connected services. This included managing multiple areas within the program which combined to establish the end-to-end process for connected services using telematics and Infotainment technology

Managed Volvo Truck North America’s (VTNA) implementation of SAP BRIM for handling of subscription based services, recurring invoicing, revenue recognition and SCOS handling using AGILE SAFE methodology

Work was accomplished remotely managing multinational teams from India, Europe, North America while consistently updating the entire program team on a weekly basis and in monthly steering committee meetings

Feb 2017 – March 2021 Senior Project Manager Jacksonville

(Symbiotic Consulting Group LLC)

Client JM Family Enterprises Inc.(Southeast Toyota (SET))

Oversaw the majority of projects within the SET program portfolio for 4 years

Successfully implemented two large overlapping, multimillion dollar transitional projects updating and replacing 20-40 years of business technology and processes in SET’s vehicle processing centers. ROI on these projects is multimillion dollars year after year.

Was able to simultaneously manage large projects and deliver smaller projects including government mandated weight label and parts ordering system.

Projects were delivered on time, on budget and within quality standards set by the business partner and ITS constraints using Microsoft Project, Service Now, Jira, Atlassian

Managed development of mobile application (eWorkOrder) which remediated a RFID system and remediated 40 years of business processes and technology updating to mobile device for JMs Vehicle Processing Centers in Jacksonville FL and Commerce GA

oProject was first of its kind mobile application for JM Family SET

oFunctioned as Agile Coach, Scrum Master and Project Manager

oResponsible for all aspects of the project including project estimation and scheduling, requirements gathering, vendor engagement, development and testing, implementation, scrum activities, dev team activities, project accounting, business sponsor and stakeholder reporting

oAchieved success while managing a primarily non co-located team using Zoom and TEAMS for team scrum and stakeholder meetings

Managed cutting edge program to develop a proprietary automated photo booth studio for vehicles within a manufacturing production environment upgrading a 20 year old photo system. Application used to provide multi-tier photo packages to Southeast Toyota Dealerships with an estimated ROI of 2 to 3 million dollars per year

oResponsible for all aspects of the project including RFI creation, vendor evaluation and selection, vendor management, requirements gathering, SOW legal requirements, software development and testing, implementation, scrum activities, dev team activities, project accounting, business sponsor and stakeholder reporting

oSupervised and responsible to deliver the mechanical production aspect of the project at 3 separate facilities, two in Jacksonville FL and one in Athens GA, managing multiple vendor partners simultaneously as well as the internal software application developed by the JM Family team

oOversaw the strict requirements that apply to production environment ensuring one of a kind product with leading edge technology for both still and 360 degree photos delivered to the end consumer using AWS cloud, api and web service tools

Jan 2016 – Feb 2017 Agile Coach/Project Manager/Scrum Master Bentonville, AR

(JB Hunt - Springdale, AR)

•Introduced agile methodology to JBHunt software development process for Carrier 360 web and mobile initiatives, leading the transition from Waterfall to Agile in the first ever JBHunt projects to use Agile Methodology

•Filled the role of Agile Coach/Mentor/Trainer, while presenting to all levels of roles from developer to VP on the agile methodology and scrum development techniques

•Successfully lead development and rollout of J.B. Hunts first ever intuitive transportation management system mobile application for Drivers and Carriers (JBHunt360)

•Activities included agile methodology training sessions, leading daily scrum, story and epic creation and scoring, sprint demos, sprint retrospectives, backlog grooming and burn up chart development for 4 development teams totaling 24 developers of both employee and contract resources

•Assumed responsibility of mobile application development management while project was behind schedule and delivered on projected due date

•Managed 50% of the development lifecycle of J.B. Hunt top 3 initiative MarketPlace web application for Shipper and Carrier business sectors integrating with existing CRM system, Salesforce, HelpSpot and proprietary truck load freight management software

Sep 2010 - Oct 2015 SAP/HANA ERP Project Manager/Scrum Master Bentonville, AR

(Wal-Mart Stores, Inc. - Bentonville, AR)

•Wal-Mart ISD Corporate Systems Associate of the Month for August 2011, June 2012, July 2013 and Nov. 2013

•Successfully managed WalMart’s first ever Global SAP HANA Proof of Technology and Proof of Concept project through all phases. Managed the first implementation of real world HANA for HR module for UK in 2014

•Successfully managed SAP Business Intelligence/Business Warehouse, Data Quality, Data Integration (MDM) and Enterprise Application Integration projects for Global Services program through multiple country implementations (Mexico, Argentina, Central America and China) leading over 40 associate direct and vendor resources on and offshore simultaneously

•Led transition of WalMart mainframe legacy real time and batch reporting to SAP reporting analytics and reporting tools using crystal reports and business objects (BOBJ) dashboard

•Successfully implemented Wal-Mart initiative to use agile processes for all projects acquiring scrum master certification and implementing agile on current SAP projects

•Mentored other WalMart PMs in agile processes and procedures while onboarding new PM resources as necessary

April 2005 - Sep 2010 Project Manager Springdale, AR

(Tyson Foods, Inc. - Springdale, AR)

•Successfully managed all aspects of the releases of the Fresh Chicken Retail Sales System (RSS) application using Tyson Foods, Inc. System Life Cycle processes and templates.

•Coordinated program team efforts from Business Requirements through Implementation.

•Proactively worked with business management and application end users to develop solutions for providing necessary data and interface results.

April 2003 - Nov 2005 Project Manager Rogers, AR

(Cooper Communities, Inc. - Rogers, AR)

•Managed Cooper Communities corporate real estate business sector

Aug 2002 – March 2003 Independent Consultant Rogers, AR

•Developed project from submittal of a RFP through implementation of a biometrics access and timekeeping system at Twin Rivers Foods

Feb 2002 - July 2002 USAF

Served full time in the Air National Guard for 6 months after 9/11 in support of Operation Noble Eagle

Aug 2000 - Jan 2002 Custom Software Services, Inc. Lowell, AR

Project Manager (Cooper Communities, Inc. - Bella Vista, AR) August 2000 to Jan 2002

Developed entire Software Development Life Cycle based on PMI methodologies

Managed multiple projects using newly developed SDLC

Development Manager / Team Lead (Dept. of Human Resources SACWIS Project) Montgomery Al) March 1999 to August 2000

Managed Custom Software Services vendor relationship with the state of Alabama

Managed report development team for the project

August 1997 - March 1999 Camelot Consulting LLC Colorado Springs, CO

Software Engineer (COMPASSION International)

August 1996 - August 1997 Information Management Systems Montgomery, AL

Software Engineer (Dept. of Transportation- State of Alabama)

February 1991 - August 1996 USAF - Software Development Center Montgomery, AL

Programmer/Analyst Budget Systems June 1994 - August 1996

Software Programmer/Quality Assurance May 1991 - June 1994

EDUCATION

BA, Wilkes College, 1989, Political Science

Associate of Science, Community College of the Air Force, 1996, Computer Science

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