Brand Ambassador General Manager

*

MIAMI, FLORIDA

GARY

SOLIS

OPTICIAN, C.P.C.

ICD-10 CERTIFIED

Direct: 305-***-****

Email: *******@*****.***

I am a ICD-10 Certified technical practitioner with 15 + years of experience, well versed in the specifications of ophthalmic appliance, Medical Code and Customer

Journey Success.

A brand ambassador for the practice with natural

abilities to provide mentorship when requested.

General Manager

(2009 - Present)

Responsible for the daily successful operation and administration of Dr. Stern's Visual Health Center (Patient Records, Financials, inventories, Purchasing, Receiving, Charged with identifying workflow deficiencies at every level of the business utilizing in- house proprietary medical practice record keeping system Continuously creating, developing and implementing new workflows to improve manufacturing output of customers prescription lab orders Constantly partnering with Dr.Stern's off-site optical lab team leaders to resolve manufacturing constraints via Email, Phone or if necessary, physical site visits and audits Brand Ambassador and key point of contact for customer satisfaction and Quality Control Off-site Lab P.O. completion, Customer Satisfaction, etc) WORK EXPERIENCE

CORE COMPETENCIES

ICD-10 Certification

C.P.T. Book proficiency

C.P.C Completion

Knowledgeable of E/M Guidelines

Familiarity of Medical Billing

Customer / Patient journey expertise that drives high service satisfaction, retention and loyalty Highly effective communicator showcasing empathy as a base for all interactions with clients Dr. Stern's Visual Health Center

2

Optical Technical Expert

(1995 - 2009)

Vision Center Technical specialist trained in the basics of optical grinding tools, basics of optical specifications, prescriptions and Wal-Mart's Retail Vision Center Sales and Steps of Service

Promoted to Technical Expert after 5 years of "Optical Grinder Bench Work" Maintained Vision Center's Merchandising and Salesfloor utilizing Wal-Mart's retail guidelines

In Charge of Opening and Closing Procedures of Wal-Mart Vision Center which included Financial Batch reporting using Wal-Mart's Cash Register systems Maintained Vision Center's Inventory Log, Aided Vision Center's Manager with Purchase orders and receiving utilizing Wal-Mart's Internal Ordering System Wal-Mart Optical Vision Center

Education

Miami Dade Community College

B.S Liberal Arts

1995

Continuous Self-Development

Courses

Time Management Seminar - MDCC

Certified Professional Coding - AAPC

ICD-10 Certified

Professional References

To protect my professional references privacy,

references will only be provided upon request.

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