Quality Control Patient Care

Felicia 828-***-**** Penland

*********************@*****.***

BALSAM NC, 28707

SUMMARY SKILLS:

WORK HISTORY:

Phlebotomist

Carolina •• Internal Patient Medicine interaction: - Clyde NC Greeting patients, explaining the blood draw process, calming anxieties, and obtaining informed consent.

• Patient identification:

Verifying patient identity using established protocols (name, date of birth) before drawing blood.

•

• Venipuncture and capillary puncture:

Performing accurate blood draws using various techniques like venipuncture (needle insertion into a vein) and capillary puncture

(finger prick) depending on the required sample.

• Specimen collection:

Selecting the appropriate blood collection tubes based on test orders, properly labeling each tube with patient information, and ensuring correct specimen handling.

• Laboratory processing:

Promptly delivering collected blood samples to the laboratory for analysis.

• Maintaining records:

Accurately documenting patient information, including blood draw details, on relevant forms and electronic systems.

• Quality control:

Adhering to quality control standards, monitoring equipment functionality, and reporting any issues or discrepancies.

• Infection control:

Practicing proper hand hygiene, wearing appropriate personal protective equipment (PPE), and following infection control guidelines to prevent contamination.

Phlebotomist

Mountain Medical Asssociates - Clyde NC

September 2023 - August 2024

Accurately collecting blood samples from patients in a clinical setting, following strict quality control procedures, verifying patient identity, properly labeling specimens, and maintaining accurate documentation, all while adhering to HIPAA regulations and ensuring patient comfort within the Mountain Medical Associates healthcare facility; this may include performing basic lab tests in-house as needed and collaborating with other healthcare professionals to facilitate patient care EDUCATION AND TRAINING:

Phlebotomy Certification

Phlebotomy - Haywood Community College, Clyde NC - November 2012 High School Diploma - Enka High School, Candler NC - June 2009 PROFESSIONAL REFERENCES:

Strong leadership skills First Aid Certification Phlebotomist certification Dependable and Responsible CPR Certification Medical lab management Relationship Building Strong communication skills Data entry HIPAA Compliance Client Documentation Patient care First Aid and Safety Community Integration EHR/Computer skills Kathy Lee 828-***-****

Della Swanger 828-***-****

Sherry Warren 828-***-****

Hannah Silvers 828-***-****

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