Customer Service Representative

Jeehan Williams

Las Vegas NV *****

************@*****.***

702-***-****

Education:

Master of Arts MA: Urban Leadership

University of Nevada - Las Vegas NV

Certificate: Online Teaching & Training

University of Nevada -- Las Vegas NV

Bachelor of Arts BA: Psychology & Education Instruction Nevada State University -- Henderson NV

Experience:

Literacy Tutor

City of Las Vegas -- Americorps 24-25

Assisted students k-12 with reading comprehension

Specialized Teacher Assistant

CCSD - Las Vegas NV

2015-2017 school year

Customer service representative

Alorica Call center

2019-2020

Answered inbound and outbound calls and assisted clients with claims processing Customer service representative

Everise

2020-2024

Answered inbound and outbound calls and assisted clients with claims processing and troubleshooting accounts. Processed customer issues and complaints

Skills:

Proficient in Microsoft Office, Excel, PowerPoint, Goggle Docs, Peoplesoft and Salesforce Licensed Life & Health Insurance agent (12)states

BLS certified & First Aid ️ certified

References:

Adalia Padilla MA

Branch manager Wells Fargo

********@****.******.***

Eloisa Garcia MA

Educational Specialist CCSD

********@****.******.***

Eddie Rivera MS

Student Psychological Mentor UNLV

*****.******.**@******.***

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