Customer Service Administrative Assistant

Darlene B. Brown

775-***-**** *********@*****.***

About me

My focus after graduating Phlebotomist Training Specialists School gave me the basics of blood drawing, safety, vitals, and patient care from the beginning to completion of a blood draw, sterile technique, Universal Precautions. My goal is to be employed at a laboratory or hospital that will allow me to increase my knowledge and skill level as a phlebotomist. Experience working in diverse environments has given me the opportunity to communicate and interact with all levels of staff and patients. Dedicated to my work ethic, organizational skills, and adhering to established policies in the department or the company of employment. My attendance record is excellent, proving myself as a valuable team member providing my employer a productive work schedule.

Experience

02/2018 to 08/2020 Administrative Assistant for CEO Celestial Findings, Inc., Fallon, NV

Answering multiline phones, using Outlook, greeting walk-ins.

Filing, typing data entry, creating invoices, creating receipts, past due notices.

Scheduling appointments, providing excellent customer service, and new hire orientation, review

resumes. Purchase and maintain office and warehouse operating supplies.

07/2017 to 01/2018 Customer Service, Teleperformance, Reno, NV

Inbound calls averaged 100 to 150 per shift from Bank of America customers concerned about their auto loans. I was authorized to give loan extensions, research accounts for varication and verified loan documents on autos leaving the United States according to the policies in place from Teleperformance using an exclusive company program.

1999 to 2007 Surgery Technician, Dr. Allen Young, Alhambra, CA.

Beverely Hospital, Montebello, CA.

Procel International (registry), Hermosa Beach, CA.

St. Mary’s Long Beach, CA.

General surgery, labor and delivery, cosmetic surgery. Trained in universal precautions, pulled, and pushed meds., draping, instrument and sharps and, lap count, vitals.

Working for Procel International I worked in LA County, and part of Orange County.

Certifications Education

National Healthcare Association Phlebotomy Training Specialists

Expire: 01/31/2026 Las Vegas, Nevada

State of Nevada Department of Health 09/14/2021-01/28/2022

and Human Services Glendale Career College

Expire: 02/31/2026 Surgery Technician

Glendale, California

04/28/1997-10/02/1998

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