Customer Service Access Control
Resume:
Stephon Smalls
Decatur, GA *****
****************@*****.***
Professional Summary
Detail-oriented and organized inventory control specialist with 7 years of experience in managing inventory, ensuring accuracy and completeness of delivered packages, and utilizing inventory management systems to track stock levels. Proficient in implementing access control measures, conducting regular risk assessments, and providing excellent customer service. Possess strong communication and organizational skills.
Authorized to work in the US for any employer
Work Experience
Security Lobby Console Officer - Flex
Allied Universal®-Atlanta, GA
February 2024 to November 2024
• Implemented access control measures by verifying identification credentials of individuals entering restricted areas
• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
• Served as a key point of contact for building management regarding security-related matters
• Conducted regular risk assessments and implemented necessary measures to mitigate potential threats
Amazon Flex Driver
Amazon Flex-GA
July 2023 to March 2024
• Delivered packages to customers' homes and businesses in a timely and efficient manner
• Managed inventory of delivered packages, ensuring accuracy and completeness
• Maintained a high level of customer service by ensuring accurate and on-time deliveries
• Utilized GPS navigation systems to plan the most efficient delivery routes Relocation Specialist
Inteleca-Smyrna, GA
June 2021 to June 2023
• Extend excellent customer service
• Keep detailed records of all relocations
• Addressing and resolving any issues or complications that arise during the relocation process
• Ensuring all tasks are completed accurately and on schedule.
• Performed quality control checks on finished products to ensure they met company standards
• Utilized inventory management systems to track stock levels and report discrepancies or shortages
• Contributed ideas for process improvements that enhanced productivity and reduced waste
• Employee of the month
Security Officer
ALLIED UNIVERSAL SECURITY SOLUTIONS-Atlanta, GA
March 2020 to August 2022
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Implemented access control measures by verifying identification credentials for individuals entering restricted areas
• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
• Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat Problem solve in Warehouse
AMAZON AMZL-Lawrenceville, GA
October 2018 to March 2020
• Troubleshoot and resolve problems encountered with inventory.
• Trains staff members on material handling processes.
• Identify and correct errors in inventory count in a timely manner.
• Documented the number of inventory units moved on daily production sheets. Warehouse Associate
Amazon Fulfillment Associates-Union City, GA
March 2018 to July 2018
• Receiving and processing incoming stock and materials.
• Receiving positive accommodation for increased productivity.
• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
• Collaborated with team members to complete daily tasks in a timely manner
• Assisted in conducting physical inventory counts to reconcile stock levels
• Reduced shipping errors and improved order verification process Lifeguard/Ride operator
Six Flag Over Georgia-Austell, GA
February 2017 to August 2017
Seasonal-
• Enforced guests' adherence to organizational pool guidelines and rules in a professional manner.
• Performed rescues in the event of drowning or swimming accidents.
• Provided swimming and safety instruction to varying class sizes.
• Provide lifeguarding at private community events including birthday parties at public facilities and home locations.
• Participated in ongoing training sessions to enhance skills in water rescue techniques, CPR, AED usage, and first aid procedures
• Responded quickly and effectively to any emergency situations, including performing water rescues and administering first aid
• Maintained constant surveillance of pool area to ensure safety and prevent accidents File Clerk
Johnson Marcou & Isaacs Law-Savannah, GA
June 2014 to August 2014
Summer Internship
• Maintain paper or electronic records, including correspondence, receipts, contracts, and invoices, to ensure that information is easy to retrieve
• Other responsibilities and tasks as assigned.
• Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients
• Maintained inventory of office supplies and placed orders as needed to ensure smooth operations Education
2 1/2years in Human Services
Gordon State College - Barnesville, GA
August 2015 to January 2018
Diploma
Henry Grady High School - Atlanta, GA
2015
Skills
• SKILLS: Advising, assisting, and guiding children, enjoy learning from all nationalities of people, avid listener, and communicator; flexible; technological and computer skills.
• Warehouse Associate
• Swimming (10+ years)
• Lifeguard
• Sports Coaching
• Pallet Jack
• Security
• CCTV
• Materials Handling
• Shipping & Receiving
• Surveillance
• Delivery Driver Experience
• Security
• Communication skills
• Driving
• Outdoor work
• Warehouse experience
• Pallet jack
• Load & unload
• Microsoft Office
• OSHA
• Stocking
• Order picking
• Materials handling
• RF scanner
• Order picker
• Shipping & receiving
• Hospitality
• Conflict management
• Time management
• Organizational skills
• Inventory Control
• Loss Prevention
Awards
MVP, Baseball, Henry Grady High School; May 2015
Certifications and Licenses
Lifeguard Training Red Cross
Additional Information
SKILLS:
Advising, assisting, and guiding others,enjoy learning from all nationalities of people, avid listener, and communicator; flexible; technological and computer skills.
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