It Support Technical

Akenyon Pierre

North Plainfield, New Jersey 908-***-**** *************@*****.*** https://www.linkedin.com/in/akenyon-p-908b67135/

Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. Currently finishing up official cybersecurity engineering certification from the New Jersey institute of Technology 2+ years in the Data Technician industry have led to developed skills in problem-solving and communication.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Leadership/ Managerial Experience • Networking • System Administration • Smart Home/Office Installations• Multiple Machine Operation • Low Voltage technician Experience

EDUCATION

New Jersey Institute of Technology 2025- Certificate of cyber security engineering

2023- Current

●A year long extensive course preparing you on how to secure, pen test, and customize any type of computer network. and is preparing me to take the security+ certification test for free in the month of March.

Merit America • Virtual 12/2022

Google IT Support Professional Certificate 12/2022

●Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

●Completed hands-on coursework covering Linux, Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Texas Training Center and Certifications Trade School • New York, New York 07/2019

●Completed OSHA 10, OSHA 30, SSD, Certified installation technician

RELEVANT EXPERIENCE

Configuration specialist and Network Operations Analyst • Hackensack Meridian Health, New Jersey 09/2022 - Present

●Built Server racks for new hospital branches

●Networking printers, scanners, credit card machines, and other devices to make sure that they all work to standard and have appropriate software installed

●Fix connection problems and show customers how to navigate through new home and office software, using clear explanations to promote understanding.

●Configured PCs, routers, servers, laptops, chromebooks, iphones, and ipads then ran multiple diagnostic tests before and after to ensure premium service.

●Answer any questions doctors or managers may have about their devices, WAPS, switches.

●Installing and configuring many different Cisco switches at different branches and ran the cables to the Wireless Access Points.

●Later promoted to Operations Analyst 1 where my responsibilities include: running generator tests, managing data centers, being the first line of defense against specific types of cyber attacks, helping vendors remote into different software and computers, and creating weekly reports and documents.

●Monitored network and managed incidents using Linux as well as online tools such as SolarWinds

●Led process improvement initiatives, optimizing new hospital site setups and ensuring efficient team collaboration.

●Developed and implemented new workflows to enhance service delivery and product quality, leading to improved operational effectiveness.

●Managed data centers and oversaw real-time execution of critical tasks, ensuring compliance with cybersecurity protocols.

●Provided training to new hires, fostering a culture of continuous improvement and professional development.

Data Technician • Crew Force New York, New York 02/2022- Present

●Performed service on some of the most well-known buildings in the city, such as the Museum of Modern Art, which are large-scale buildings, resulting in higher-paying projects.

●Configured and automated smart home using Linux and configured enterprise infrastructure using Unix.

●Ensure that all companies hiring on contract have working data and wifi in their offices.

●Created many server rooms (MDUs) that adhere to strict criteria.

Cable technician • Prince Telecom/ Comcast, Hillside New Jersey 08/2018 - 02/2021

●Installed cable boxes and different devices in many homes

●Climbed ladders to get up the telephone poles to troubleshoot and run tests

●Completed all tasks in a timely Manner in order to get to the next one to complete at least 3-5 jobs a day.

Low Voltage technician • Peri Bridgewater, New Jersey 08/2018 - 02/2021

●Ran cabling and terminated Cat 6 and RG-45 throughout multiple construction sites

●Tend to the server rooms and made sure the network cables were in the right places on a daily basis.

●Ensured Everything followed state laws and OSHA regulations.

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