Customer Success Manager

HARITHA MOGILISETTI

Tempe, AZ 480-***-**** ********@*****.*** https://www.linkedin.com/in/harithamogilis/ CUSTOMER SUCCESS MANAGER

Experienced Customer Success Manager with a strong background in the semiconductor and healthcare software sectors, specializing in high-volume manufacturing, project lifecycle management, and customer support. Skilled in test program development, risk management, and overseeing successful project execution. At HealthDox, I focused on AI-driven risk management solutions, helping organizations effectively identify, assess, and mitigate risks while ensuring compliance and operational efficiency. Recognized for expertise in managing budgets, streamlining operations, and fostering strong communication across stakeholders. Proven track record in driving product lifecycles, ensuring compliance, exceeding quality standards, and enhancing partner relationships to achieve long-term success.

AREAS OF EXPERTISE

Product management Manufacturing Processes Healthcare Systems Data Analysis Customer Support Validation Test Program Development Problem Solving Technical Understanding Project Coordination Stakeholder Management Project Performance Risk Management Quality Control Resource Allocation Design of Experiments (DOE) Project Plans Project life cycle Agile Methodologies EXPERIENCE

HEALTHDOX, Tempe, AZ October 2024 – Present

Customer Success Manager

Lead cross-functional collaboration among sales, marketing, project managers, customer support and software engineers to transform HealthDox into a leading AI-driven healthcare solutions provider of governance, risk and compliance. Charged with partnering with senior management in developing long term strategic plans and enhancing organizational performance. Provide program management for policy, Enterprise risk, HIPAA risk, events, contract and compliance healthcare IT solutions. Experienced in deploying both on premise and SaaS solutions with expertise in using Salesforce CRM to manage accounts effectively. INTEL CORP, Chandler, AZ 2015 – September 2024

Engineering Manager, Technical Program Manager, 2015 - 2024 Managed a team of engineers to ensure timely delivery of Sort Test Programs to Manufacturing meeting product milestones, testing and validation, PHI’s and quality expectations. Over the years have taken multiple hats including scrum master, product owner, project manager, program manager, hiring manager roles.

• Coordinated resources across teams to resolve issues, testing, validation and execute projects efficiently.

• Developed and maintained project plans, timelines and roadmaps for multiple products.

• Resolved conflicts between various stakeholders involved in the program by working collaboratively.

• Organized and facilitated meetings with stakeholders to review project status, align priorities and progress.

• Expanded the team, increasing our workforce from 40 to 80 employees in just two years. Technical Leader in Technology Development, 2010 – 2015 Led delivery of Test Programs for Debug and implementation in High Volume Manufacturing. Collaborated with external vendors to design Sort Interface Unit and Semiconductor Test Equipment overseeing vendor management, equipment design, and budget reconciliation for projects with multimillion-dollar budget. Haritha Mogilisetti ********@*****.*** Page 2

Senior Product Development Engineer, 2006 - 2010

Sort Working Group chair for Client & Server products across multiple fab processes. Managed test programs from wafer to die level, overseeing roadmaps, Product Health Indicators (PHIs), validation, and quality through high-volume manufacturing and post-revenue. Supported first silicon debug, test integration, and Cold Socket Elimination, while aligning priorities with stakeholders and coaching junior team members to meet PHI targets. ADDITIONAL RELEVANT EXPERIENCE

Global Mentorship: Provided mentorship and training to employees worldwide, offering guidance in both career advancement and personal development, demonstrating a strong commitment to fostering growth and leadership in others.

EDUCATION

Master of Science (MS), Electrical Engineering

University of Arizona, Tucson, USA

Bachelor of Technology (BTech), Electronics and Communication University of Kerala

COMMUNITY LEADERSHIP

• Volunteering to teach math to empower underprivileged youth in the community.

• Organized several large-scale fund-raising events for non-profit organizations in the Phoenix metro area.

• Guided a team of high school students in organic hydroponics gardening projects.

• Mentored high school students in leading youth chapters for various nonprofit organizations.

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