Customer Service Representative

Jenifer Hawkins

***** ******** ****** **, ****** Valley, CA 92557

(C) 909-***-****

(E) **************@*****.***

Summary

Customer Service Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Seeking an entry level position with room for advancement. Highlights

High customer service standards

Troubleshooting skills

Answering phones at high call volume

Make calls at high call volume

Verify each caller

Assist customers with any questions, concerns or changes on their accounts Telecommunication skills

Automatic Dialer

Skip Tracing

Verify employment

Process payments

Accomplishments

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Successfully completed extensive Federal background investigation. Experience

05/2022- Current

Notary Public- Moreno Valley, CA

Official State of California Notary

An impartial witness who authenticates the signing of important legal documents. Verify the identity of signers with government issued ID. Ensure awareness of each signer. Administer oaths and affirmations and complete notarial certificates. Use official seal to authenticate notarized documents and record each signing in an official notary journal. Bonded and insured. 10/2021-06/2024

National Notary Association- Chatsworth, CA

Customer Service Representative

Remote position. Provided exceptional customer service nationwide. Process orders on accounts by using company software. Schedule, reschedule and cancel notary seminars. Resolve customer issues and/or refunds. Create orders to be shipped for notary supplies, bonds and errors and omissions insurance as well as up-sell customers with membership or additional supplies. Process credit card payments. Maintain call control. Worked with other departments to resolve account issues. Assist with customer complaints and compliments. Follow up with customers via email or call back. Attended training and meetings via zoom as needed. Assisted in other departments as needed. 07/2019- 05/2020

County of Riverside- Riverside, CA

Agriculture Inspector

Ensure that agriculture entities comply with government regulations. Inspect fruits for pesticide and complete inspection reports at various packing house locations throughout Riverside County. Observe and confirm incoming and outgoing shipments are following regulations such as required tarping of trucks. Collect samples and submit them to laboratory for further testing. Complete Various reports manually and electronically. Maintain county vehicle and other property. Prepare and serve violations as needed. Work effectively and efficiently in a self-managed atmosphere. 04/2019- 07/2019

Moreno Valley Animal Hospital- Moreno Valley, CA

Receptionist

Scheduling, confirming and canceling appointments. Answering the telephone, set up new clients and patients, preparation and maintenance of medical records, filing charts and filling prescriptions. Over the counter sales, computer operation, financial transactions and balancing drawer. Front office and reception area maintenance also maintain waiting room and greet patients as well as owners. 10/2017- 04/2019

In Home Health Aide- Perris, CA

Caretaker

Monitored patient condition by observing physical and mental condition, intake and output, and assist with physical therapy. Supports patient by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. 10/2013- 10/2017

Collection Technology Incorporated- Rancho Cucamonga, CA Debt Collector

Contracted by U.S Department of Education to collect on defaulted student loans. Provide options to resolve the status of account by voluntary and also involuntary action. Use of several different websites, software and tools on a daily basis to gather information in locating the individual at home or place of employment. Completed side by side training with new hires.

02/2008 - 10/2013

Time Warner Cable- Ontario, CA

Customer Service Representative III

Provided exceptional customer service, process orders on accounts by using several different software. Resolve customer issues for billing and or service problems. Create work orders and schedule technicians for installation and or service issues. Communicate and assist in dispatch department as needed. Assisted in Retention department to retain customers from discontinuing service. Completed side by side training with new hires.

03/2003 - 03/2006

Arrowhead Credit Union- San Bernardino, CA

Customer Service Representative II

Assist customers with questions regarding their bank accounts. Provide cashless monetary assistance such as account transfers, process payments and other various transactions by phone. Education

2002

Canyon Springs High School- Moreno Valley, CA

High School Diploma: General Education

R.O.P Computer Information Systems Certification

Professional References

Hugo Soto Edward Torres

PH: 951-***-**** PH: 626-***-****

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