AI ML NLP Data Engineering

*

Haridas (Hari) Bhogade

● Email: *******.*******@*****.*** Phone: 813-***-****, 813-***-****

● Current Nationality: United States of America Citizen (US Citizen)

● Address:

***** ******* ***** *l Tampa FL USA 33637

10500 Rockville Pike #1127 Rockville MD USA 20852 Education: DMIST, MBAGM, MSCIS, BEEE, DETE

● Doctor of Management in Information Systems and Technology (DMIST) University of Phoenix, USA (2019)

● Master of Business Administration in Global Management (MBAGM) University of Phoenix, USA (2006)

● Master of Science in Computer Information Systems (MSCIS) University of Phoenix, USA (2005)

● Bachelor of Engineering in Electronics Engineering (BEEE) University of Pune, India

(1994)

● Diploma in Electronics and Telecommunication Engineering (DETE) Board of Technical Education Mumbai, India (1991)

Work Experience: Bhogade LLC, Path AI (fAster Insights, fM2Gen), Publix, Verizon

(fGTE), (fMcLeod USA), Department of Telecommunication (Government of India) Engineering Manager, Bhogade LLC, Tampa FL USA (May 2024 - Current) Autonomous Farming Robotics: Driving cutting-edge advancements in Vision-Based AI for Agricultural Automation, spearheading projects in crop monitoring, robotic automation, precision weed removal, and next-generation automated milking systems. Architecting and deploying AI-driven solutions, leveraging advanced object detection, robotic actuation, and precision vision-based teat detection to revolutionize milking automation. Integrating deep learning and traditional computer vision to enhance segmentation, classification, and real-time decision-making, ensuring peak performance and accuracy. Optimizing computational efficiency through ROS2, NVIDIA GPUs, CUDA, LangChain RAG, and Picone Vector database accelerating machine learning pipelines and enabling high-performance autonomous systems. Principal Engineer, Path AI (fAster Insights, fM2Gen), Tampa FL USA (Nov 2022 - May 2024) Led cutting-edge Real-World Data (RWD) and Real-World Evidence (RWE) analytics, leveraging cloud-based big data solutions to drive oncology research and precision medicine innovations. Designed and implemented ETL pipelines using Medallion Architecture

(Bronze/Silver/Gold) in a lake house environment, enabling the creation of precision oncology patient Avatars with clinical and molecular digital twins for the Oncology Research Information Exchange Network (ORIEN). Pioneered proof-of-concept solutions with Databricks, developing Whole Slide Imaging (WSI) / virtual microscopy CI/CD pipelines to enhance clinico-genomic data integration and create Human Interpretable Features (HFI) using PathAI. Applied state-of-the-art NLP techniques, performing Named Entity Recognition (NER) on clinical data from physician notes using Azure Cognitive Services (AI) Text Analytics and leveraging 2

OpenAI’s GPT-3/GPT-4, LangChain RAG and Pinecone Vector databases for test data generation. Automated and optimized DevSecOps pipelines, ensuring seamless, secure, and scalable deployment of AI-driven healthcare solutions. Expertise in advanced technologies, including Azure Cloud Services, Azure Synapse, Azure DevOps, Azure Healthcare API, Databricks, FHIR, Terra, R, EDC, EHR, EMR, AI/ML, NLP, Power BI, Spark, LangChain, Pinecone and LLM-driven AI/ML solutions with MSSQL. Manager Digital Insights, Publix, Lakeland FL USA ( April 2019 - Nov 2022) Led advanced analytics initiatives, applying Natural Language Processing (NLP), topic modeling, and sentiment analysis to extract customer insights from social listening and contact center interactions to enhance customer experience and operational efficiency. Developed AI-driven insights pipelines, leveraging structured, semi-structured, and unstructured data from internal and external sources, including social platforms, government databases, IoT devices, and publicly available internet data, to drive strategic decision-making. Engineered automated data extraction and transformation workflows, utilizing APIs to integrate web and social media data, transforming raw information into actionable intelligence for predictive modeling and marketing analytics. Directed cross-functional teams of software developers, data scientists, architects, business analysts, and project managers, ensuring seamless collaboration in software development, data integration, and analytics-driven decision support. Spearheaded the integration of unstructured data from internal sources—Customer Care, Loss Prevention, and IoT devices—with marketing analytics to unlock business value and optimize customer engagement strategies. Owned and managed key data analytics platforms, serving as the Product Owner for Marketing Research, Data Analytics-as-a-Service, and Customer Data Platforms (CDP), aligning technological innovation with business goals. Designed and deployed Proof of Concepts (PoC) and production-grade solutions using Databricks, ensuring scalable and high-performance data analytics architectures. Expertise in cutting-edge technologies, including Azure, Google Cloud Services, Databricks, Python, Spark, MSSQL, Orange, Alteryx, BigQuery, LangChain, PineCone, Facebook Graph API, and Google Trends to drive AI/ML-powered business intelligence. Enterprise Architect, Verizon (fGTE), Tampa FL USA ( April 2000 - April 2019) A proven leader in AI, cloud, and enterprise-scale automation, driving innovation in contact center intelligence, customer engagement, and AI-driven analytics to enhance business outcomes. Led AI-driven Conversational Intelligence initiatives, implementing sentiment analysis, intent identification, insights extraction, and trend analysis to optimize customer experience and operational efficiency. Developed advanced Dialog Flow Automations, integrating Natural Language Understanding (NLU), Automatic Speech Recognition (ASR), and Text-to-Speech (TTS)/Speech-to-Text (STT) to generate natural language auto-dialogs. Engineered AI-powered Customer-to-Agent Mapping solutions using Kore AI and Google Contact Center AI (CCAI), optimizing agent performance, reducing Agent Handle Time (AHT), and improving Customer Care Index (CCI). Designed and deployed mission-critical enterprise contact center solutions, including: Conversational Interactive Voice Response (CIVR), virtual 3

call centers with skill-based routing (SBR), voice/chatbots, and callback-as-a-service (CBaS). Customer Data Platforms (CDP), Call Routing, Computer Telephony Integrations

(CTI), CRM solutions, and Voice User Interface (VUI) UX enhancements. Migration of 25,000 agents to a cloud-based virtualized Avaya ACD platform, consolidating 120 legacy systems into a disaster-recovered VOIP environment, yielding $62M in cost savings and improving key performance metrics. AI & Machine Learning Innovations: Developed enterprise-grade AI models for speech recognition, text generation, and topic modeling, optimizing call analytics through real-time and historical customer journey analysis. Implemented knowledge graphs for intelligent agent assistance, enhancing conversational AI experiences and proactive customer engagement. Built AI-driven voice analytics to extract customer insights, classify intents, and improve automated call routing via Google Cloud Services and Kore AI. Pioneered AI-powered customer journey tracking, leveraging big data analytics, predictive modeling, and real-time digital personalization across web, mobile, IVR, and CRM channels. Security, DevSecOps & Enterprise Infrastructure: Led IT Security & DevSecOps, driving initiatives in threat modeling, secure coding, vulnerability mitigation, fraud detection, and real-time threat monitoring. Developed and enforced enterprise IT application, architecture, CI/CD, and data analytics standards, ensuring scalability, security, and compliance. Designed and implemented national routing platforms, eliminating third-party CTI dependencies and achieving $2M in annual cost savings while enhancing call routing reliability. Major Projects & Achievements: Conversational AI (2018 – 2019): Architected CIVR and chatbot automation using NLP, NLG, ASR, STT, and AI-driven topic clustering to optimize agent productivity and customer engagement. Customer Journey & Digital Containment (2017 – 2019): Implemented real-time customer journey tracking, leveraging ML-driven trend analysis and behavioral analytics for proactive customer interaction. IP-based Automatic Call Distribution (IPACD) (2010 – 2019): Led the consolidation of 120 ACDs into a cloud-based VOIP Avaya platform, migrating 1,600 agents in 18 months and improving occupancy by 4.5%. National Routing Portal (2004 – 2019): Designed and deployed an enterprise-grade IVR and call routing system, reducing misdirected calls and cutting operational costs by $2M per year. Call & Screen Recording & Workforce Management (2010 – 2019): Architected a $25M enterprise recording solution, achieving 100% inbound call capture across 18,000 agents. Technologies & Tools: AI/ML & NLP: Google Contact Center AI, Kore AI, Dialog Flow, TensorFlow, PyTorch. Cloud & Big Data: Google Cloud Services, Databricks, Spark, BigQuery, MSSQL. Telephony & IVR: Avaya ACD, Cisco VOIP, Genesys Framework, Nuance Speech Engine. Security & DevSecOps: Threat modeling, fraud detection, logging & monitoring, vulnerability mitigation

Consultant Engineer, Windstream Communications (fMcleodUSA), Cedar Rapids IA USA ( Feb 2000 - April 2000) A strategic software engineering consultant, driving innovative contact center automation solutions to enhance customer experience and operational effectiveness. Designed and developed a Virtual Call Center System with Skill-Based Routing (SBR) to intelligently route customer calls to the most qualified support representatives across multiple call centers, optimizing customer service efficiency. Engineered a Call Center Transfer Manager 4

(CCTM) using CORBA, enabling seamless inter- and intra-call center call transfers based on real-time agent availability, skill sets, and queue status. Implemented a scalable queue management system, utilizing Factory Class with Naming Service to dynamically allocate agents via an Interactive User Interface (IUI), improving response times and service quality. Telecommunication Officer, Department of Telecommunication (Government of India), Mumbai ( March 1997 - Feb 2000) A key contributor to India's telecommunications modernization efforts, leveraging network automation, monitoring, and management to enhance service delivery and operational resilience. Engineered and managed critical telecommunications infrastructure, including Regional Network Management Systems (RNMS) and Managed Leased Data Network Systems (MLDNS) to optimize network efficiency and reliability. Developed and implemented Trunk Automatic Exchange (TAX) monitoring solutions, enhancing real-time fault detection, troubleshooting, and network performance analytics. Designed Graphical User Interfaces (GUIs) for network administration, enabling streamlined network editing, router configurations, loop testing, activations, and fault simulations for improved operational control. Built and integrated advanced network management components, including trouble ticketing systems, remote user agents (RUA), message transfer agents (MTA), and accounting management frameworks, ensuring seamless data transmission and system integrity. Software Engineer, Computer Home, Ahilya Nagar Maharashtra India ( May 1994 - March 1997) A proactive software engineer focused on delivering end-to-end software solutions that enhanced system functionality, user experience, and business operations. Designed and developed robust software solutions including Ticket Reservation Systems, Chat Applications, Fault Reporting Systems, and Inventory Management Systems to streamline operations and enhance user experience. Played a key role in the Software Development Life Cycle (SDLC), developing solutions across three tiers: Client-side interfaces, Server-side logic, and Database integration, ensuring efficient and scalable system architecture. Built intuitive Graphical User Interfaces (GUIs) integrated with back-end database systems, providing seamless interaction between users and critical business processes.

Patents in Information and Communication Technologies: These patents reflect a deep expertise in innovative telecommunication solutions, particularly in call routing, dynamic call transfers, and information encoding, advancing the efficiency, accuracy, and automation of communication systems.

● TESTING CALL ROUTING (US008477909B2)

● SYSTEM FOR AND METHOD OF INFORMATION ENCODING (US008559416B2)

● TECHNICAL SUPPORT SYSTEMS AND METHODS (US008573474B2)

● SYSTEM FOR AND METHOD OF DYNAMIC EXTENSION ASSIGNMENT

● (US008613099B2)

● METHOD AND SYSTEM FOR TRANSFER OF CALLS FROM AN IP-BASED PHONE (US008621004B2)

● CONTACT CENTER ROUTING (US008718272B2)

● DYNAMIC UPDATE OF SKILLS DATABASE (US008837711B2) 5

● METHOD AND SYSTEM FOR CALL TRANSFER (US008848895B2)

● SYSTEM FOR AND METHOD OF INFORMATION ENCODING

(US20140037083A1)

Professional Certifications and Trainings: These certifications and memberships underscore a strong foundation in telecommunication systems, cloud technologies, and project management, further establishing expertise in delivering cutting-edge, scalable solutions.

● Certified in Microsoft Technologies

● Certified in Avaya Solutions

● Certified in Cisco Networking

● Certified in Genesys Cloud Technologies

● Master and Associate Certificate in Project Management, George Washington University.

● Member of the Institute of Electrical and Electronics Engineers (MIEEE)

● Member of the Project Management Institute (PMI)

● AI21 Labs - Build Long Context AI Apps with Jamba Model

● Antropic - Building toward computer use with Antropic

● AWS - Serverless agentic workflow with Amazon Bedrock

● Security+

● Comet - Prompt Engineering for Vision Models

● CrewAI - Multi Al Agent Systems

● CircleCI - Automated testing for LLMOps

● Flower labs - Federated Learning

● Giskard - Red Teaming LLM Applications

● Google - LLM prompting with Gemini, LLMOps, Carbon aware computing for GenAI Developers

● Guardrails AI - Safe and reliable AI with Guardrails

● Haystack - Building AI applications with Haystack

● Intel - Multimodal RAG - chat with videos

● OpenAI - ChatGPT Prompt Engineering for Developers. Collaborative writing and coding with OpenAI Canvas

● Pinecone - Building Applications with Vector Databases.

● Qdrant - Retrieval Optimization: Tokenization to Vector Quantization

● Hugging Face - Building Generative AI with Gradio. Open source models with Hugging Face,

● Letta - LLM as operating system : Agent Memory

● Lamini - Fine tuning LLMs

● LangChain - LangChain for Application Development. Function, Tools and Agents with LangChain, Build LLM apps with LangChain.js, AI Agents in LangGraph, LangChain chat with your data

● MangoDB - Prompt Compression and Query Optimization 6

● Meta - Prompt Engineering with Llama 2 & 3. JS RAG Web Apps with Llamaindex, Multimodal with Llama 3.2

● Microsoft - Build database agents, AI Agentic Design Pattern with AutoGen

● Neo4j - Knowledge Graph for RAG

● Nexusflow - Function calling and data extraction with LLMs

● StarQuest - Attention in Transformers

● Together AI - Building AI powered games

● Weight and Biases - Evaluating and Debugging GenAI Technologies & Expertise:

Artificial Intelligence (AI) & Machine Learning (ML): Google Cloud (Speech, Storage, Dialog Flow, Pub/Sub, Contact Center AI), TensorFlow, KORE AI, AUTOML, Affiniti, gRPC, Apigee APIGW, LangChain, LangChain Graph.

Natural Language Processing (NLP) & Understanding (NLU): Google Speech, NLTK, IBM Watson, Microsoft Cognitive Services, Nuance.

Big Data Science & Analytics: Hadoop, Apache Spark, Azure Data Lake, Google BigQuery, Databricks, AMQ Message Queue, Vertica, SPSS, Logstash, F5, IBM Cognos, Angular, Kendo, Hive, Hadoop MapReduce.

Business Process Management (BPM) & Robotic Process Automation (RPA): Pega, Automation Anywhere, Microsoft Automate.

Cloud Platforms: Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Oracle, IBM, Salesforce, ServiceNow, Cyara, Twilio. Data Visualization: Tableau, Microsoft Power BI.

ETL Tools: Alteryx, Orange.

Operating Systems: Unix (HP-UX, AIX, Solaris, SCO), MVS, Windows, DOS, Linux (Redhat, CentOS), Android, OS/2, iOS, Mac.

Middleware & Frameworks: J2EE, .NET, Corba (Orbix, Visibroker, OmniOrb), Tomcat, JBoss, Weblogic, Elastic Search, Kibana, Spring Boot, Maven, Hibernate, Django. Programming Languages: Python, R, C, C++, Java, C#, Swift, Fortran, TCL, Scala, Objective C, Powerbuilder, Visual Basic.

Version Control & CI/CD Tools: Azure DevOps (ADO), Git, GitHub, BitBucket, SVN, Jenkins, Maven, Gradle.

Databases: Oracle, Sybase, MSSQL, MySQL, MongoDB, Postgresql, Neo4j, MS Access. Communication Protocols: SIP, RTP, MRCP, SNMP, TCPIP, JSON, SOAP, REST, gRPC, OAuth2, Apigee.

IT Security & DevSecOps: Fortify, Web Inspect, Black Duck, PCI, HIPAA, CPNI, GDPR, CCPA, Kafka, Splunk.

Voice Over IP (VOIP) & Contact Center Systems: Cisco ASR, Avaya G450, G650, Genesys URS, Cisco ICM, Avaya ICR, Cisco Cube, Avaya Session Manager. Workforce Management & Call Routing: IEX, Verient, EMPS, Genesys Voice Portals, Cisco Voice Portal (CVP), Avaya Voice Portal (AVP).

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