Quality Control Patient Care
Resume:
MATTHEW
JONES
************@*****.***
Lake Forest, CA 92630
Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Competent Phlebotomy Technician with Number years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. PROFESSIONAL SUMMARY
Holy Cross Hospital - Mission Hills - Phlebotomist Mission Hills, CA • 09/1986 - 11/1988
WORK HISTORY
• Mission Hills and St
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
•
Completed proper sanitation and cleaning of equipment and work areas between patients.
•
• Centrifuged blood samples as outlined in clinical protocols. Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
•
Used personal protective equipment correctly to protect coworkers and patients.
•
Tracked collected specimens by initialing, dating, and noting times of collection.
•
Addressed questions and concerns to educate patients on collection process and procedures.
•
• Stocked phlebotomy cart or carrier with appropriate supplies. Assembled tourniquets, needles, and blood collection devices to prepare work trays.
•
• Packaged and shipped specimens to central lab daily. Participated in continuing education programs to stay up to date on new technologies and procedures.
•
• Organized daily work based on collection priority.
• Reviewed patient records for accuracy and completeness.
• Monitored patients for reactions and verified sample quality.
• Provided guidance and support to laboratory personnel. Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
•
• Monitored supply levels and placed orders for laboratory supplies.
• Reviewed and processed requisitions for laboratory tests. Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
•
SKILLS
• Building Trust with Patients
• Strong Organizational Skills
Identifying Critical Issues /
Problem Solving
•
• Adhering to HIPAA Policies
Multi-tasking in a Fast Paced
Environment
•
• Great with Infants and Children
Communicating with Health Care
Team
•
• Laboratory Computer Software
• ADDITIONAL SKILLS / STRENGTHS
MS Word, Certa and Health
Connect Medical History
software.
•
• Therapeutic Phlebotomy
• Quality Control
• Specimen Labeling Procedures
• Proper Storage Procedures
• Staff Management
• Medical Records Maintenance
• Sanitation and Sterilization
• Specimen Collection
• Time Management
• Tracking Specimens
• Quality Control Guidelines
• Stress Management
• Diagnostic Testing
• Drawing Blood
• Manual and Finger Dexterity
• Processing Specimens
• On-Site Testing
• Biohazard Waste Disposal
• Semen Collection
• Phlebotomy Functions
• Donor Screening
• Specimen Transport
• Patient Confidentiality
• Epic Software
• Sharps Disposal
• Hazardous Waste and Disposal
• Patient Support
• Specimen Collection and Storage
• Heel Sticks
• Blood Transfusions
Venipuncture and Capillary
Puncture
•
• Blood Sample Collection
• OSHA Regulations
• Peak and Trough Tests
Computerized Maintenance
Management Systems
•
• Goal Minded
• Pulse Oximetry
• Patient Identification
• Vacuum Tube and Syringe Use
• Preparing Devices
• Computerized Tracking
• Collect Samples
• Supply Requisition and Inventory
• EMR Systems
• Sample and Form Matching
• Safety Assurance
• Blood Cultures
• MEDITECH Software
• Process Monitoring
• Maintaining Confidentiality
• Conduct Tests
Equipment and Supply
Inspections
•
• Package Specimens
• Biohazard Policy Compliance
• Team Leader
Patient Data Management
Systems
•
• Finger Stick Method
• Staff Phlebotomy Training
• Arterial Punctures
• Answering Questions
• Staff Collaboration
• Secure Biohazards
Laboratory Information System
(LIS)
•
• Urinalysis Testing
• Insurance Information Collection
• HIPAA
Anaheim Regional Medical Center - Phlebotomist
Anaheim, CA • 11/1988 - 09/1990
Verified proper storage and transportation of specimens to laboratories.
•
• Assisted in training and onboarding new phlebotomists. Followed established safety protocols and standards to minimize risk of infection and injury.
•
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
•
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
•
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
•
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
•
Collected blood samples in accordance with laboratory protocols and regulations.
•
• Verified patients' identification for proper sample collection. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
•
• Conducted venipuncture and other CT procedures.
Participated in quality assurance and competency assessment initiatives.
•
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
•
Completed proper sanitation and cleaning of equipment and work areas between patients.
•
• Centrifuged blood samples as outlined in clinical protocols. Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
•
Used personal protective equipment correctly to protect coworkers and patients.
•
Tracked collected specimens by initialing, dating, and noting times of collection.
•
Addressed questions and concerns to educate patients on collection process and procedures.
•
• Packaged and shipped specimens to central lab daily. Assembled tourniquets, needles, and blood collection devices to prepare work trays.
•
• Stocked phlebotomy cart or carrier with appropriate supplies. Participated in continuing education programs to stay up to date on new technologies and procedures.
•
• Organized daily work based on collection priority.
• Reviewed patient records for accuracy and completeness.
• Monitored patients for reactions and verified sample quality. Collected blood samples in accordance with laboratory protocols and regulations.
•
• Verified patients' identification for proper sample collection. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
•
• Conducted venipuncture and other CT procedures.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
•
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
•
Associated Technical College
Los Angeles, CA
Certificate Of Phlebotomy, State
License # CPT00024051, Exp. 8/25
Certified CPR / First Aid Certified
EDUCATION
Friendly Hills Regional Medical Center - Phlebotomist La Habra, California. • 04/1989 - 10/1993
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
•
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
•
Followed established safety protocols and standards to minimize risk of infection and injury.
•
• Assisted in training and onboarding new phlebotomists. Participated in quality assurance and competency assessment initiatives.
•
• Performed laboratory tests to assist physicians in diagnosis.
• Provided guidance and support to laboratory personnel. Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
•
• Monitored supply levels and placed orders for laboratory supplies.
• Reviewed and processed requisitions for laboratory tests. Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
•
Verified proper storage and transportation of specimens to laboratories.
•
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
•
Completed proper sanitation and cleaning of equipment and work areas between patients.
•
• Centrifuged blood samples as outlined in clinical protocols. Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
•
Used personal protective equipment correctly to protect coworkers and patients.
•
Tracked collected specimens by initialing, dating, and noting times of collection.
•
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
•
• Stocked phlebotomy cart or carrier with appropriate supplies. Addressed questions and concerns to educate patients on collection process and procedures.
•
Participated in quality assurance and competency assessment initiatives.
•
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
•
• Monitored supply levels and placed orders for laboratory supplies.
• Reviewed and processed requisitions for laboratory tests. Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
•
Verified proper storage and transportation of specimens to laboratories.
•
• Assisted in training and onboarding new phlebotomists. Followed established safety protocols and standards to minimize risk of infection and injury.
•
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
•
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
•
• Drew blood from veins by vacuum tube, syringe, or butterfly Saint Joseph's Diagnostics Center. - Phlebotomist
Orange, CA • 12/1993 - 01/1994
Fullerton Hospital - Phlebotomist
Fullerton, CA • 09/1995 - 09/1997
venipuncture methods.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
•
Collected blood samples in accordance with laboratory protocols and regulations.
•
• Verified patients' identification for proper sample collection. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
•
• Conducted venipuncture and other CT procedures.
Participated in continuing education programs to stay up to date on new technologies and procedures.
•
• Organized daily work based on collection priority.
• Reviewed patient records for accuracy and completeness.
• Monitored patients for reactions and verified sample quality.
• Packaged and shipped specimens to central lab daily. Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
•
Completed proper sanitation and cleaning of equipment and work areas between patients.
•
• Centrifuged blood samples as outlined in clinical protocols. Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
•
Handled insurance verification tasks using Software and Software to validate patient insurance information.
•
Developed and implemented strategies to improve phlebotomy processes.
•
Participated in quality assurance and competency assessment initiatives.
•
• Performed laboratory tests to assist physicians in diagnosis.
• Provided guidance and support to laboratory personnel.
• Reviewed and processed requisitions for laboratory tests. Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
•
• Assisted in training and onboarding new phlebotomists. Followed established safety protocols and standards to minimize risk of infection and injury.
•
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
•
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
•
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
•
Completed proper sanitation and cleaning of equipment and work areas between patients.
•
• Centrifuged blood samples as outlined in clinical protocols. Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
•
• Reviewed and processed requisitions for laboratory tests.
• Monitored supply levels and placed orders for laboratory supplies. Kaiser Permanente - Lab Assistant II (Phlebotomist) 03/2004 - 11/2021
Inspire Diagnostics Laboratory - COVID-19 Vaccinator Lake Forest, CA • 06/2020 - 03/2023
Citadel Diagnostics Laboratory - Phlebotomist
Santa Ana, CA • 03/2023 - Current
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
•
• Provided guidance and support to laboratory personnel. Efficiently and courteously attend to 40 to 60 patients per day in the hospital or medical clinic, prepare patients before drawing blood, follow health and safety protocols, and accurately update patient information utilizing Certa medical software
•
• Continue with education and training via CEU
Regularly requested by team to handle babies and children due to my ability to put them and their parents at ease
•
Noted for my ability to calm down the most upset and difficult “hard stick” patients and get them through the process
•
Recipient of numerous thank you letters from patients as well as coworkers
•
• Never received a patient complaint in 14 years on the job. Administered vaccinations via intramuscular injection and completed proper documentation.
•
Completed screening questions with patients following CDC guidelines.
•
• Wore face mask, eye protection, medical gloves and PAPR. Managed situations in compliance with legal requirements and with minimal risk to patient and institution.
•
• Upheld correct protocols for infection prevention and control Administered medications and assessed patient responses, adjusting strategies to meet objectives.
•
• Maintained detailed records of patient health information in Type.
• Ordered and restocked medical supplies for Type office. Completed proper sanitation and cleaning of equipment and work areas between patients.
•
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
•
Used personal protective equipment correctly to protect coworkers and patients.
•
Tracked collected specimens by initialing, dating, and noting times of collection.
•
• Stocked phlebotomy cart or carrier with appropriate supplies. Assembled tourniquets, needles, and blood collection devices to prepare work trays.
•
• Packaged and shipped specimens to central lab daily.
• Monitored patients for reactions and verified sample quality.
• Reviewed patient records for accuracy and completeness.
• Organized daily work based on collection priority. Participated in continuing education programs to stay up to date on new technologies and procedures.
•
• Conducted venipuncture and other CT procedures.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Verified patients' identification for proper sample collection. Collected blood samples in accordance with laboratory protocols and regulations.
•
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
•
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
•
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
•
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
•
Verified proper storage and transportation of specimens to laboratories.
•
• Reviewed and processed requisitions for laboratory tests. ADDITIONAL INFORMATION
Seeking to enhance the lab team at a leading hospital or medical clinic via my strong phlebotomy experience, patient focused attitude, and consistent dependability; grow in position and ultimately increase the efficiency of the department.
•
Contact this candidate