Service Representative Customer

CORLETTA MCNEAL

Orlando, FL ***** 352-***-**** *****************@*****.***

Proven leader with a track record of enhancing team skills and morale through effective training programs at the Supervisor of Election Office. Excelled in problem-solving and attention to detail, boosting team performance significantly. Demonstrated motivational leadership and collaboration, achieving remarkable improvements in operations and customer satisfaction at Suit City of Orlando.

• Teamwork and collaboration • Problem-solving

• Attention to detail • Motivational Leadership

Team Leader, 09/2023 - 12/2024

Supervisor of Election Office – Orlando, FL

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Developed and executed training programs that significantly improved team skills and morale. Implemented comprehensive reporting system to track team performance and identify areas for improvement.

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Customer Service Representative, 01/2021 - 08/2023 Goodwill/ Veryable App – Orlando, FL

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• I also helped facilitate in merchandise handling and wardrobe. Owner/Manger, 12/2018 - 12/2020

Suit City of Orlando – Orlando, FL

• Managed day-to-day business operations.

• Consulted with customers to assess needs and propose optimal solutions.

• Assisted with day-to-day operations, working efficiently and productively with all team members. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

High School Diploma: All Required Subjects, 05/1981 Edgewater High School - Orlando, FL

EDUCATION