Scrum Master Technical Program
Resume:
SUZANNE WARD MBA MENG
Strategic Technical Program Management Agile & Product Leadership
Hybrid-PDX-TPA-Remote 503-***-**** *********@*****.*** www.linkedin.com/in/suzanneward Results-driven Technical Program Manager & Agile Leader with 10+ years of experience driving $2B+ revenue impact through IoT, Cloud, SaaS, and Security solutions. Proven ability to scale teams, optimize program pipelines, and lead global product launches. Expertise in agile transformation, backlog management, OEM/ODM collaboration, and risk management. Adept at leading high-performing cross-functional global teams and executing strategic initiatives to deliver high-quality, scalable solutions ahead of schedule and under budget.
SKILLS & CORE COMPETENCIES
Leadership & Management:
● Technical Program & Agile Program Management
● Scrum Mastery, Agile Coaching & Transformation
● Product Ownership & Development Management
● Engineering Execution & Release Management
● Development & Sustaining Manager
● Team Building, Servant Leadership & Mentorship
Business & Strategy:
● Backlog & Requirements Management
● Go-To-Market (GTM) Strategy & Launches
● Agile Marketing & Salesforce Support
● OEM/ODM/OBM Collaboration
● Global Sales, Marketing & Development
● Contract Administration
● Business Analysis & Program Evaluation
● Risk Management & REgulatory Compliance
● Operations & Manufacturing PM Support
● DevOps, CI/CD, Validation, Testing Leadership
Technical & Industry Expertise:
● Software, Firmware, Hardware Development
● SaaS, PaaS, IaaS, IoT, Cloud, Edge Computing
● Security APIs, Containerized Microservice
● Jira, RTC, Rally Administration
● Power Distribution & Energy Products
● Medical Devices & Healthcare Systems
● Government & Research Programs
● Scrum, Lean, Scaled, XP, Waterfall, Agile, wagile EXPERIENCE
Intel Corporation 2012 – 2025
IoT-Network Edge - Engineering Execution Lead Product Owner Scrum Master 2018-2025
● Spearheaded the development of security and manageability microservices for cloud and edge platforms.
● Designed and deployed secure traffic solutions, OTA updates, and AI-driven diagnostics using Kubernetes and Docker containers.
● Drove innovation by leading POCs and deployments with ThingsBoard, AWS, Azure, and Kubernetes, achieving market-leading security solutions adopted globally. IoT - Technical Program Manager Agile Coach 2019 – 2022
● Orchestrated a 3-year, $2B AlderLake 7nm IoT firmware/software program, leading a 30+ project leads and their global engineering teams, delivering multi-OS releases with enhanced security, KPIs, and usability.
● Reduced time-to-market by 25% through Agile transformation and DevOps pipeline optimizations.
● Achieved industry-first product launch with 7 new IoT capabilities, aligned with CES sales events and partner ecosystem.
● Awards:
2021 Division Award: Delivered Intel’s first multi-OS release with shift-left quality and KPI metrics at pre-alpha.
2022 Division Award: Launched ahead of schedule and under budget, generating significant market traction. Corporate Services - Senior Program Manager Trainer Mentor 2016 – 2017
● Established Intel’s first centralized corporate services PMO office, recruiting and mentoring a 60-member team, driving operational excellence for over a decade.
● Designed standardized PMO processes, tools, and governance models, enhancing portfolio and project execution efficiency.
Manufacturing - Senior Scrum Master Agile Coach 2012 – 2016
● Transformed struggling Agile teams into high-performing teams, improving productivity by 30%.
● Facilitated Agile adoption across 10+ manufacturing-support software teams, leading to increased delivery efficiency. Developed Intel’s first Scrum Certification program, training thousands of employees and fostering an Agile culture.
● Awards:
Intel Quality Award: "Retooling Scrum for Success" enabled sustainable, high-performing teams.
PMO Excellence Award: Recognized for pioneering Intel’s internal Agile training and coaching programs. ADDITIONAL EXPERIENCE
Product Management
● Managed $100M P&L global business, achieving 6x revenue growth from $16M to $100M in just two years.
● Led 3-Year Planning Cycles, overseeing market research, customer insights, budget forecasting, and competitive positioning, new product design requirements for a $150M business with $12M base costs.
● Launched multiple successful product lines, optimizing pricing strategy and competitive positioning. Government & Nonprofit Research Program Management
● Managed state-funded programs, from RFP development to evaluation, contract award, and auditing.
● Established a university-wide sponsored programs administration & research organization, increasing faculty and student research participation and increased revenue stream. TRAINING & MENTORSHIP EXPERIENCE
Scrumality Agile-Scrum-Kanban Trainer & Coach
● Conduct interactive weekend training for nonprofits, STEM bootcamps, and community groups.
● Lead gamified Agile methodology sessions, enabling professionals to immediately apply Scrum, Kanban, Lean and Agile best practices.
ITT Technical Institute Adjunct Professor
● Taught engineering and business capstone courses, incorporating Agile, Scrum, Kanban, business analysis, and quality assurance.
● Designed curricula supporting each of the PMBOK knowledge areas, preparing engineers and business professionals for project management roles.
EDUCATION & CERTIFICATIONS
● MEng Systems Engineering Portland State University [Innovative Front End, Engineering & Technology Management]
● MBA Systems Analysis Drake University [Information Systems, Decision Support, Expert & Executive Systems]
● MPA Program Planning & Evaluation Florida State University [Information Systems & Program Management]
● BA Economics University of South Florida [Postgraduate: Entrepreneurship, International Marketing}
● Project Management Certifications: PMP PMI-ACP
● Agile & Scrum Certifications: CSM CSPO CSP SAFe Agilist Kanban EXP
● Six Sigma Green Belt: DMAIC, DMADV, DFSSi Lean
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