Customer Service Delivery Driver

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Thurston Bershell III

**** ***** **, ********** ** 95828

916-***-**** • *****************@*****.***

Objective

Dedicated and versatile service worker with experience in Customer Service, logistics, delivery, and business management. Seeking to leverage skills and experience in a challenging new role.

Work Experience

Owner

Armada Fleet Service.

- Established and manage a successful fleet service business, overseeing daily operations and customer relations.

- Developed strategic marketing plans to attract and retain clients, resulting in a growing customer base.

- Implemented efficient scheduling and dispatch processes to ensure timely service delivery.

- Managed financial operations, including budgeting, invoicing, and payroll. Delivery driver

Amazon delivery driver, Ontrek Logistics

- Delivered packages efficiently and safely while maintaining high customer satisfaction ratings.

- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.

- Handled package sorting, loading, and unloading, ensuring proper handling of items.

- Communicated effectively with dispatch and customers regarding delivery status and updates.

Food Service Worker

Dignity Health, Sacramento Ca

-Worked in all aspects of Food Service from prep to delivery.

- Provided excellent customer service in various roles, ensuring patient’s satisfaction and loyalty.

- Trained and mentored new staff in service protocols and customer engagement techniques.

- Developed problem-solving skills to address customer complaints and resolve issues promptly.

Sept 1992 - jun 1995

- Collaborated with team members to maintain a clean and welcoming environment.

References

DeniseGlover (Fleet Manager) Armada Fleet Service 510-***-**** Kama Patterson (Director of Food & Services) Dignity Health (916) 647- 2653

Education

Merritt College High School

Oakland Unified School District

I earned my High School Diploma and graduated with a 3.5 gpa. Other Activities

I enjoy sport, traveling, listening to music and sharing a great meal with friends.

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