Customer Service Specialist

SS

SAMANTHA SAENZ

****************@*****.*** 623-***-**** Phoenix, AZ 85033

Experienced Customer Service Professional with expertise in healthcare and pharmaceutical support. Proven ability to manage high call volumes, resolve complex issues effectively, and maintain strict confidentiality. Tech-savvy and adaptable with a strong work ethic and a dedication to helping others. Customer Service Excellence

HIPAA Compliance and Confidentiality

Medical Terminology and Billing

Data Entry and Record Management

MS Office and Salesforce CRM proficiency

Adaptability and problem-solving

4+ years of work-from-home experience

Tupperware Phoenix, Arizona

Consultant

01/2024 - Current

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Recognized by management for providing exceptional customer service. Promoted products using online platforms and social media. Processed orders and managed inventory track sales progress and promotional materials

Medical Transportation Management

Phoenix, AZ

Customer Care Representative (Work

from Home)

06/2019 - 01/2024

Scheduled and coordinated non-emergency medical transportation services per insurance plan requirements.

Delivered personalized assistance to customers, addressing inquiries and complaints professionally.

De-escalated customer concerns using active listening and problem-solving skills.

Ensured strict adherence to HIPAA guidelines when managing sensitive patient information.

GenRx Pharmacy Scottsdale, Arizona

Certified Pharmacy Technician

04/2016 - 07/2016

Processed insurance claims and handled billing inquiries to ensure customer satisfaction.

Adhered to all federal, state and local laws governing the practice of pharmacy technicians.

Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

CVScaremark Phoenix, Arizona

Certified Pharmacy Technician

02/2010 - 11/2012

Prepared and processed medical insurance claim forms and records. Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling. Compiled customer demographic, allergy and medical history background. Maintained strict patient confidentiality to adhere to HIPAA regulations Summary

Skills

Experience

and avoid data compromises.

Just 1 Life Phoenix, AZ

Peer Support Recovery Specialist Certification in Behavioral Health 03/2025

Motivational Interviewing Certificate

Trauma-Informed Care Certificate

Solution-Focused Brief Intervention Certificate

Maricopa Community Colleges, Phoenix College Phoenix, AZ Certified Pharmacy Technician in Pre-Pharmacy

05/2005

AIBT International Phoenix, AZ

Certified Administrative Medical Assistant

05/1999

Trevor Browne High School Phoenix, AZ

High School Diploma

05/1996

Education and Training

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