Customer Service Sales Floor
Resume:
Cristofer I. Bernal Serrano
Contact info:
Email: *************@*****.*** Phone: 323-***-****
Professional Summary
Efficient, reliant and energetic with good customer service professionals with over 3 years of experience resolving customer complaints and to promote conflict resolution.
Work Experience
LA Fitness — Personal Trainer/Director Assistant of PT Sales & Membership sales
January 2023 - PRESENT
●Helping clients develop short- and long-term goals
●Analyzing client behavior and the client’s abilities
●Training existing clients with their fitness goals and competitions
●Giving advice on nutrition, health and lifestyle changes
●Leading group fitness classes when necessary
●Helping clients with their workouts and advising them about important safety concerns
●Lifting and arranging gym equipment
●Recording and creating report of client’s progress
●Creating workouts that are safe for the client to replicate
●Talking to members about their goals and introducing them to personal training packages
IECP — Behavioral Therapist
January 2022 - September 2022
●Ensure when given a case of a or any child to keep diagnosis confidential
●Work with a kiddo that has been diagnosed with a psychoanalysis of a specific behavior problem or neuro delay
●Assist kiddo with ABA practice of signal praise words
●Assist kiddo to feel included with any student to be social and express verbal communication
●Interact with Student
●Record behavior on a chart of progress
●Have the kiddo/Student follow or expect the same classroom environment rules as peers
H&M — Sales Floor Associate/Cashier
April 2021 - December 2021
●Associate with customer/s to sell merchandise on the sales floor
●Attend customers with value and willingness
●Globalize around the store to close specific department
●On task with functions given for floor operation
American Eagle & Aerie Outlet — Sales Floor Associate/Cashier
October 2019 - January 2022
●Prepare clothing for night or opening shift
●Assist/greet customers inside to feel welcome
●Understand basic knowledge of store rewards under customer purchase
●Receive the right change to fill the cash register amount and/or give the right amount of change back to the customer
Old Navy — Sales Floor Associate/Cashier
April 2021 - December 2021
●Organize clothing section
●Clear any unpresentable clothing for appearance to customer/s appeal
●Fold clothes into the right hanging or display area
●Sign customer/s up for gap rewards
●Get onto register if line is backed up
Para Los Niños — Summer Internship
April 2021 - December 2021
●Learn about college preparation
●Learn self independence
●Connect with new people and find resources
●Understand how to apply and work for jobs
●Preparation for internships
●Be sent out to work on different location sites to interest the work environment
CSULA Television, Film & Media Center — Summer Internship
April 2021 - December 2021
●Apprehend the ways of using excel
●Discuss to partner about information gathered
●Gather information and record into confidential records
●Send letters out to important or recurring clients
CSULA Hydrogen Station — Summer Internship
April 2021 - December 2021
●Photo copy on computer device
●File confidential papers
●Dispose of other confidential paper
●Give tours to college students of environment
●Begin to understand how and why the Hydrogen station serves its purpose
●Work with different colleagues
●Learn different parts and fields of how the science of how the Hydrogen station came to be founded in Cal State
EDUCATION
Glendale Community College — AA-T
August 2018 - PRESENT
Associate in Arts for Transfer
Theodore Roosevelt High School — High School Diploma
August 2014 - June 2018
Contact this candidate