System Administrator Technical Support

Sammy Gray

Grovetown, GA ***** 706-***-****

***********@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 20 years of progressive IT experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS

Data Backups Technical Support

Performance Improvements System Upgrades Hardware and Software Monitoring

Network Troubleshooting

System Administration Wireless Networking Effective Communication Customer Support

Network Performance Monitoring Network Security

WORK HISTORY

NETWORK ADMINISTRATOR

US Army Fort Eisenhower

07/2020 to CURRENT

Improved network efficiency by implementing and managing system updates and patches.

Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.

Reduced downtime with proactive identification and resolution of IT issues. Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.

COMMUNICATIONS SPECIALIST

US Army Fort Eisenhower

06/2014 to CURRENT

Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.

Mentored junior team members in best practices for strategic communications, fostering professional development and growth within the organization.

Answered client queries and complaints to provide strong customer service.

Increased social media engagement through the creation of compelling content and consistent posting schedules.

EXERCISE PLANNER

US Army San Antonio, TX

06/2009 to 06/2013

Enhanced project efficiency by developing and implementing effective planning strategies.

Streamlined workflow processes for improved team productivity and project outcomes.

Achieved on-time completion of projects with diligent scheduling and resource management.

Optimized inventory control, reducing waste and improving costefficiency. Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.

Identified potential risks, implementing mitigation plans to minimize impact on project timelines.

EDUCATION

Associate of Arts General Studies

Grambling State University, Grambling, LA

06/1991

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