Customer Service Substitute Teacher
Resume:
Gustavo Machado
Las Vegas, NV *****
*********.**@*****.***
Willing to relocate: Anywhere
Work Experience
Substitute Teacher
Clark County School District CCSD-Las Vegas, NV
October 2022 to Present
Customer Service/Courier
Amazon-Las Vegas, NV
December 2019 to December 2022
• Delivered packages on time, interacting professionally and responding promptly to questions.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Completed on-time deliveries by choosing best and most efficient routes.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Fostered positive working relationships with regular customers. Support Staff
Baldwin Park Unified School District-Baldwin Park, CA August 2018 to November 2019
• Worked with students with various disabilities in accordance to each students IEP
• Interpreted basic classroom instruction for the student
• Demonstrated and encouraged proper social skills and social interaction
• Collaborated with behavior interventionist in the implementation of individual behavior plan Supervisor
Cougars' Den at Azusa Pacific Dining Services-Azusa, CA September 2015 to December 2017
• Pursued customer-facing roles to promote strong team performance.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Developed, implemented and managed business plans to promote profitable food and beverage sales. Assistant Youth Counselor Supervisor
Corporate Kids Events, Inc.-Costa Mesa, CA
through academic or personal concerns.
● Trained staff members on conducting events and following safety procedures.
● Helped at-risk youths in low-income areas by guiding, mentoring and counseling, as well as encouraging each to achieve personal and academic goals.
● Provided crisis intervention in response to emergencies, employing existing trust and rapport to de- escalate situations.
● Encouraged youths to explore age-appropriate and career-related opportunities.
● Organized and guided group activities by leading, coaching and participating with youths. Education
Bachelor's in Business Management
Azusa Pacific University - Azusa, CA
September 2015 to December 2017
Associate's Degree in Business Management
Palo Verde College - Blythe, CA
August 2012 to June 2015
Skills
• Records management
• Employee orientation
• Courier
• Spanish
• English
• Experience with children
• Multilingual
Certifications and Licenses
Driver's License
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