Network Engineer It Support

Jamari Torian

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Jamari Torian

********@*****.***+ 1 (434) 554-1227

linkedin.com/in/jamari-torian / https://cybermasteryportfolio.wordpress.com/ PROFESSIONAL SUMMARY

I.T. professional with extensive experience in infrastructure management, systems engineering, and system security. Configured and maintained secure IT infrastructures, including virtualized environments, telecommunication systems, and networks. Ensure compliance with federal regulations and safeguard mission-critical data with proven security protocols, access controls, and cybersecurity measures. Delivers secure, scalable solutions utilizing cross-functional teams and troubleshooting. EDUCATION

Bachelor of Science, Cybersecurity 08/2023-10/2024/ Course Director of Information Assurance & Compliance Winter Park, Fl

Associate of Science, Network Engineer 09/2021-05/2023/ Danville, VA

CORE COMPETENCIES

Leadership Risk Management Incident Response Vulnerability Assessment Data Encryption Patch Management Compliance Audits Regulatory Compliance Disaster Recovery Planning Cyber Threat Analysis Intrusion Detection Penetration Testing Network Security Security Policy Development Security Training & Awareness Malware Analysis Threat Hunting

IT Infrastructure Design Endpoint Security Secure Access Controls Firewall Configuration Encryption Protocols Asset Management Cybersecurity Governance Data Loss Prevention Remote Access Management Identity Management Security Information and Event Management (SIEM) Encryption Key Management System Hardening Zero Trust Security

PROFESSIONAL EXPERIENCE

ISP Support Technician I 1/2025 - Present

NRTC Remote

• Provided first-line technical support to end users, troubleshooting and resolving hardware issues.

• Responded to a high volume of IT support requests via phone and email, such as software installations.

• Diagnosed and resolved common issues related to operating systems connectivity and user account management.

• Demonstrated strong problem-solving and multi-tasking abilities to meet or exceed performance metrics Information Technology Specialist I 03/2023 -09/2024 / Danville Community College Danville, Virginia

• Configured and managed Hyper-V virtual machines in a Windows Server 2016 environment, optimizing resource allocation and server performance.

• Diagnosed and resolved hardware and software issues on Windows 7, Windows 8, and Windows 10.

• Utilized the Service Manager Ticketing System Jira to manage service requests daily, improving response time by 40%; employed security technologies and conducted end-of-life (EOL) assessments.

• Enhanced documentation and communication through proficiency in Microsoft Office suite, producing comprehensive reports and facilitating clear communication across teams.

• Managed computer lab systems, ensuring operational readiness and appropriate software installations for the upcoming semesters. This improved lab efficiency and user satisfaction by 25%. Communication Specialist 06/2017 – 04/2018/

United States Marine States Parris Island, South Carolina

• Conducted risk assessments and recommended strategic adjustments, resulting in an optimized workload schedule, improving efficiency by 5%.

• Managed secure communications and provided support for encryption technologies, enhancing the security posture of the unit.

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