Sales Representative Customer Service

Oscar Berryman

*** *. **** ******

Philadelphia, Pa. 19104

***********@*****.***

267-***-****

Summary:

1.Results-oriented Telemarketer Sales Representative with a proven ability to drive sales through high-volume inbound and outbound calls and effective client relationship management.

2.Skilled in identifying customer needs, offering tailored product recommendations, and converting inquiries into sales opportunities.

3.Demonstrates expertise in maintaining up-to-date knowledge of promotions, payment policies, and security practices to provide accurate and reliable customer support.

4.Committed to exceeding sales targets by building strong customer connections and ensuring a steady pipeline of qualified leads.

Skills:

Telemarketing

Inbound

Outbound

Sales

Client Relations

Communication

Customer Service

Lead Generation

Consultative Selling

Follow-up

Documentation

Problem-Solving

Listening

Promotion Management

Work Experience:

Gate 1 Travel Ft Washington, PA Dec 2015 – Nov 2023

Reservation Sales Agent

1.Received incoming calls and product information, pricing details and special offers to interested customers.

2.Consistently handled approximately 50 calls daily, demonstrating strong time management and persistence in reaching sales objectives.

3.Assisted customers with product selection based on their needs.

4.Educated potential customers on features, benefits, advantages and disadvantages of products being offered.

5.Maintained up-to-date knowledge of product offerings to effectively address customer questions and close sales.

6.Listened attentively to customer needs to provide appropriate solutions.

7.Documented customer interactions and feedback, contributing to the refinement of sales strategies and product offerings.

Colonial Penn Life Insurance Company - Philadelphia, PA Feb 2010 – Dec 2015

Telemarketing Sales Representative

1.Conducted outbound calls to potential customers in order to generate sales leads.

2.Built relationships with clients through effective communication and customer service.

3.Assisted customers with product selection based on their needs and preferences.

4.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

5.Followed up with leads to convert inquiries into sales opportunities, ensuring a steady pipeline of potential clients.

Education:

Temple University Philadelphia, PA

Pending Bachelor of Arts in Communications, Journalism

References available upon request

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