Customer Service Business Development
Resume:
Rajdeep Singh
Calgary, AB
*******.***@*****.***
PROFILE:
Effective team player who is receiving recognition for exceeding expectations, surpassing set goals, extremely adaptable, able to multi-task in a fast-paced environment.
SUMMARY OF SKILLS:
10 years of experience in Business Development, Sales & Marketing, Portfolio Management, Client Servicing.
Worked as Branch Manager with HDFC Bank, Kotak Mahindra Bank.
Experience in banking operations and relationship management.
Pursuing Investment Funds in Canada course.
PROFESSIONAL EXPERIENCE:
Pre Board Screening Officer at YYC August 2023 – till date (Garda World)
Screening of passengers and non passengers and their baggage using screening equipment.
Following policies, procedures, and regulations as per Standard Operating Procedures of Transport Canada.
Documentation of incidents and resolving them by following the applicable protocol.
Providing excellent customer service while following screening procedures.
Working as a team to protect aviation industry by identifying and resolving threats.
Security Manager (Red Star Security) April 2021 – July 2023
Manages and trains security guards.
Hires and onboards new security guards.
Sets the security guard staffing schedule.
Creates all security policies and procedures.
Conducts regular security inspections.
Investigates security threats and breaches.
Writes comprehensive security reports.
Customer Service Manager (Sobeys) March 2019- April 2021
Assisting Customers with information
resolving member issues and concerns
Guiding and supporting members regarding member self-service technology.
Providing excellent customer service.
Maintains excellent productivity levels.
Answering product and service inquiry.
Regional Head Sales (ICICI Bank) April 2013 - Nov 2016
Managing Urban and Rural Business of multiple Branches.
Liasoning with the Branch Heads and Branch Staff for better customer service.
Managing good Relationship with credit team and getting business disbursed on time.
Managing Assets of one hundred fifty crore.
Responsible for overall development and training of team.
Branch Manager (Kotak Mahindra Bank & HDFC Bank) May 2010- March 2013
Ensuring and overseeing branch operations are running smoothly.
Achieving monthly and annual business and revenue targets quotas.
Conducting campaigns in branch to maintain customer retention.
Ensuring all Bank’s corporate policies and regulatory guidelines are followed.
Resolving customer’s complaints/issues and following up.
Conduction Advanced Trainings for Branch staff.
Cross selling various banking financial products; mutual funds and insurance.
Training Manager (Allianz Insurance) May 2007- April 2010
EDUCATION:
2004- Master’s in business administration (MBA) in Marketing and HR.
Deemed to be Equivalent to 2 years master’s degree in Canada as per WES.
2002- Bachelor of Science
Deemed to be Equivalent to 3 years bachelor’s degree in Canada as per WES.
VOLUNTEER EXPERIENCE
Guru Nanak Free Kitchen, Calgary 2022- till date
Volunteering once a week as food server with Guru Nanak Free Kitchen.
Answering calls from donors and volunteers.
*References available on request
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